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The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

Own global compensation operations, including job evaluation, market benchmarking, job architecture, salary banding, pay equity, compliance, and compensation review cycles. Lead cross-functional compensation projects, maintain dashboards and HR systems, advise stakeholders on complex pay decisions, introduce AI-enabled workflows, and mentor Total Rewards team members.

Owns global compensation operations, including job evaluation, market benchmarking, job architecture, salary bands, pay equity, compliance, and compensation analytics. Leads annual review cycles and cross-functional projects, maintains compensation systems and dashboards, advises leaders on complex pay decisions, pilots AI-enabled workflows, and mentors Total Rewards colleagues.

Manage accounts receivable activities, including invoicing, collections, payment tracking, customer account reconciliation, aging reports, and resolving outstanding issues. Maintain accounting records, prepare financial and management reports, support month-end and year-end close, assist with audits, analyze financial data, and recommend process improvements. The role also provides general finance administration and requires confidentiality, accuracy, organization, and collaboration with clients and internal teams.

Lead technical support operations and client relationships for SaaS/AI products. Own program performance, KPI/SLAs, escalations, reporting, team development, training, and continuous improvement to ensure exceptional customer experience across global support teams.

Lead technical support operations for assigned SaaS/AI programs, manage client relationships and escalations, drive KPI/CSAT/quality improvements, develop Team Captains and frontline teams, build reporting and operational frameworks, and execute continuous improvement to ensure scalable, high-quality customer support.

Lead end-to-end HR strategy and operations for assigned business units. Act as strategic advisor to leaders, drive workforce planning, performance development, employee relations, labor compliance, onboarding for ramp-ups, and use HRIS and data to inform people decisions and mitigate talent risks.

Lead end-to-end HR strategy and operations for assigned business units. Advise senior leaders, design people programs, manage employee lifecycle, labor compliance, employee relations, workforce planning for ramps/expansions, and use HRIS data to inform decisions.

Conduct quality audits of phone, email, and chat interactions; assess compliance with client standards; document errors and trends; produce reports and scorecards; recommend process improvements; coach team members; maintain QA tools and documentation; participate in calibration and training; and communicate quality standards and findings to leadership and clients.

Manage customer inquiries, feedback, and complaints across social media platforms. Provide timely, accurate, and empathetic responses; investigate issues; collaborate with support teams on complex resolutions; share relevant content; maintain brand voice; and report customer trends and insights to internal teams. The role also advocates for product and service improvements based on social media feedback.