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Manage customer inquiries, onboarding, technical implementation support, training, documentation, compliance, and operational workflows. Analyze customer feedback, improve processes, collaborate across teams, and build strong client relationships to increase satisfaction, loyalty, and growth. The role requires effective communication, problem-solving, organization, CRM proficiency, and collaboration across time zones and cultures.

Lead Kody’s APAC commercial growth by building and scaling enterprise sales teams, closing complex payment deals, developing ISO, ISV, and referral partnerships, and driving merchant acquisition. Set revenue quotas and performance metrics, execute market-entry strategies, collaborate with Product, Operations, and Compliance, and monitor APAC market, regulatory, and competitive trends. The role requires hands-on enterprise selling, strategic alliance development, and leadership across high-growth payment markets.

Provide legal advice on commercial agreements, regulatory matters, and corporate governance; manage external counsel and regulator relationships; ensure compliance in Hong Kong and the UK; draft and negotiate contracts; advise product on regulatory risks; develop compliance policies; oversee dispute resolution and legal proceedings.

Lead and scale the engineering organization, set technical vision, drive architecture and execution, and foster engineering culture. Collaborate with Product, Design, and Operations to deliver secure, scalable platforms using modern practices (CI/CD, DevOps, observability) while supporting hiring, onboarding, mentorship, and compliance.

Drive UK market expansion by developing sales strategies, building merchant relationships, and hitting revenue targets. Use consultative selling to translate POS and operational software features into client business value. Target medium-to-large hospitality, F&B, and retail chains; prospect, negotiate, and close deals while working in a fast-paced startup environment.

Drive Kody's market entry in Singapore by developing sales strategies, building merchant relationships in hospitality/retail, managing end-to-end sales from prospecting to contract close, collaborating with product and operations for onboarding, and representing the company at local events.

Manage enterprise B2B accounts in fintech: build executive relationships, resolve complex issues, support onboarding and training, drive upsell/cross-sell, gather client feedback, and report performance metrics.

Provide customer support and onboarding for B2B clients, maintain operational documentation and metrics, collaborate cross-functionally to resolve issues, analyze feedback for process improvements, and build strong client relationships to drive satisfaction and retention.

As a Senior Backend Engineer, you'll design, build, and maintain backend services and APIs, ensuring reliability and scalability while collaborating with other teams.

Responsible for ensuring software quality through testing and validation processes, identifying bugs, and improving user experience while collaborating with developers and product managers.