About Kody: Kody is a pioneering fintech company dedicated to revolutionizing payment solutions for brick-and-mortar businesses. With a strong presence in multiple regions, we are committed to delivering seamless and innovative financial experiences for our customers.
Position Overview: We are seeking a detail-oriented, data-minded, and proactive Customer Operations Specialist/Associate to join our growing team. This role is crucial in delivering exceptional support to our clients and optimizing operational workflows. Whether you are a motivated fresh graduate eager to launch your career in B2B Fintech or a junior professional with early internship experience, we welcome you to grow with us!
Key Responsibilities:
- Customer Support & Onboarding: Serve as a trusted point of contact for client inquiries, guiding businesses through seamless onboarding, setup, and implementation.
- Data & Process Operations: Maintain accurate operational documentation, track key operational metrics, and ensure high attention to detail across daily workflows.
- Cross-Functional Collaboration: Work closely with sales, tech, and product teams to streamline processes, solve client issues, and continuously enhance customer satisfaction.
- Insights & Analysis: Monitor customer feedback and operational trends to help identify areas for system and process improvements.
- Relationship Building: Build and nurture strong, long-term relationships with clients to foster customer loyalty and success.
Requirements
Requirements:
- High Attention to Detail & Quality: Exceptional meticulousness when handling client data, operational documentation, and daily processes.
- Data Sensitivity & Problem-Solving: Comfortable working with data and metrics to identify trends, troubleshoot issues, and drive process optimization.
- Excellent Communication Skills: Strong written and verbal communication abilities, capable of building rapport with clients and collaborating smoothly across internal teams.
- Adaptability & Growth Mindset: Eager to learn in a fast-paced environment and comfortable navigating cross-timezone collaboration.
- Bonus: Prior internship experience in B2B Fintech, payment processing, Customer Success, or Operations is a plus.
- Bonus: Familiarity with CRM or communication tools (e.g., HubSpot, Intercom, Zendesk) or advanced Excel/Google Sheets skills.
- Fresh graduates with a strong passion for B2B Fintech and long-term career drive are welcomed to apply.
Benefits
- Opportunities for career growth in leadership and strategy.
- Collaborative, inclusive environment where your contributions are recognized and valued.
- Competitive Performance Bonus
Skills Required
- High attention to detail when handling client data and operational documentation
- Ability to work with data and metrics to identify trends and troubleshoot issues
- Excellent written and verbal communication skills for client and internal collaboration
- Adaptability and a growth mindset; comfortable working in fast-paced and cross-timezone environments
- Prior internship experience in B2B Fintech, payment processing, Customer Success, or Operations
- Familiarity with CRM or communication tools (e.g., HubSpot, Intercom, Zendesk) or advanced Excel/Google Sheets skills
What We Do
Kody is on a mission to make in-person payment acceptance easy. Today, paying in person presents common problems for businesses, such as high costs, long queues, and limited choice of payment methods. Kody fully integrates the payment ecosystem. This way, businesses can offer customers more control over their payment choices to make transactions quicker and simpler. Founded by a small group of final-year high school students and launched in July 2022, 24-year-old founder Yoyo Chang (CEO) studied at the University of Cambridge & York whilst raising US$10M. Today, Kody's platform is growing to connect millions of end-users with venues all over the world.
