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The Vice President of People will partner with the Chief People Officer and executive leadership to execute global people strategy across North America, EMEA, and APAC. Responsibilities include organizational design, workforce planning, succession planning, talent management, people operations, employee relations, compensation, compliance, engagement, leadership development, analytics, and organizational change. The role aligns People Operations, Talent Management, and Talent Acquisition while advising senior leaders and building scalable, globally consistent practices.

Prepares and sends customer invoices, follows up on purchase orders and milestone billing, uploads invoices to customer portals, resolves billing queries, and supports account reconciliations, billing reports, and month-end close. Maintains accurate customer and billing records in NetSuite while collaborating with Sales, Customer Service, and Revenue Recognition teams to resolve discrepancies and contract-related adjustments.

Leads corporate IT operations and systems administration, including Active Directory, Windows Server, Microsoft 365, SharePoint, Intune, identity platforms, AWS, firewalls, endpoint security, SaaS tools, and ITSM processes. Oversees infrastructure reliability, user support, equipment logistics, compliance, policies, budgets, automation, incident management, and stakeholder communications. Builds and mentors the IT team while driving operational excellence and continuous improvement.

Lead EMEA demand-generation and growth marketing to drive new logo acquisition and client growth. Build localized inbound/outbound campaigns, own MarTech-powered automation (HubSpot/SFDC), manage events, measure pipeline and revenue impact, iterate tests, and collaborate across sales, product marketing, and operations to meet KPIs and budgets.

Provide L2/L3 support for LRN's proprietary applications to Spanish-speaking enterprise customers: handle campaign setup, reporting, user data, system emails, train administrators, manage tickets, escalate issues, document solutions, and maintain quality and customer communication.

The Learning Manager will design client training solutions, lead a team of Instructional Designers, and ensure creative and effective e-learning content delivery.

Design and implement comprehensive test procedures and automation (functional, integration, system, regression, performance, AI-driven). Define test strategy, estimate schedules, own defect lifecycle, integrate Agentic AI for test generation/execution, and drive continuous quality improvements across assigned applications.

The Data Analyst will analyze data to provide insights for decision-making across pricing, go-to-market strategy, and revenue performance, collaborating with stakeholders.

Provide L2/L3 application support for enterprise customers (Japanese-speaking), manage tickets and stakeholder communications, perform minor system configuration and reporting, document solutions, and maintain quality and process improvements.

This role leads continuous improvement initiatives in Quality Assurance and Delivery, ensuring compliance, driving RCA, and enhancing customer experience through systemic process improvements.