Position: Director- Content QA (E Learning)
Location: Mumbai, India
About LRN:
LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and successful brands—we’re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance.
Named one of Inc Magazine’s 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage.
About the role:
We are looking for a QA Content Lead to oversee the quality, accuracy, and consistency of LRN’s content deliverables across client projects. This role will be responsible for defining quality standards, leading a team of QA specialists, and ensuring that all customized learning content meets LRN’s high standards and client expectations.
The ideal candidate combines strong editorial judgment, process rigor, and team leadership, with experience in content quality assurance—preferably in e-learning, compliance, or B2B environments.
Requirements
What you'll do:
. Quality Assurance Strategy & Standards
- Define and implement QA frameworks, guidelines, and checklists for content across formats (e-learning modules, translations, assessments, etc.)
- Establish measurable quality benchmarks (accuracy, consistency, formatting, localization quality)
- Continuously improve QA processes using data and feedback loops
2. Team Leadership & Management
- Lead, mentor, and scale a team of QA analysts/reviewers
- Set clear performance goals and conduct regular reviews
- Drive accountability for quality metrics and turnaround times
3. Content Review & Governance
- Oversee QA reviews for all client deliverables, ensuring adherence to brand, instructional design, and compliance standards
- Handle escalations related to content quality issues
- Partner with content creators, instructional designers, and project managers to resolve defects
4. Stakeholder Collaboration
- Work closely with Program Managers, the Bespoke Team, Translation Team, Professional Services, Product, and Client Experience teams.
- Act as the point of contact for quality-related client feedback and audits
- Align QA processes with client-specific requirements and SLAs
5. Process Optimization & Automation
- Identify opportunities to automate QA workflows using AI/tools
- Implement scalable QA processes for high-volume content customization
- Track and report on quality KPIs and trends
What we're looking for:
- 10+ years of experience in content QA, editorial, or quality assurance roles
- Prior experience in e-learning, compliance, publishing, or B2B SaaS environments
- Strong eye for detail and consistency
- Proven experience managing teams
- Familiarity with QA tools, CMS/LMS platforms, and workflow systems
- Excellent written and verbal communication skills
- Experience working with global teams and handling localization quality is a plus
Preferred Qualifications
- Experience with instructional design principles
- Exposure to AI-driven QA tools or automation workflows
- Six Sigma / quality certifications (nice to have)
Benefits
- Excellent medical benefits, including family plan
- Paid Time Off (PTO) plus India public holidays
- Competitive salary
- Combined Onsite and Remote Work
LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Strong expertise in Root Cause Analysis methodologies
- Proven ability to drive cross-functional initiatives
- 10-15+ years of experience in QA, Delivery, Operations, or Process Excellence roles
- Demonstrable experience of building QA functions from the ground up
- Prior experience in a leadership role
What We Do
LRN is the world's largest dedicated ethics and compliance company, educating and helping more than 30 million people a year worldwide navigate complex legal and regulatory environments and foster ethical cultures. LRN's combination of practical tools, education, and strategic advisement helps companies translate their values into concrete practices and leadership behaviors that create sustainable, competitive advantage. In partnership with LRN, companies need not choose between living principles and maximizing profits, or between enhancing reputation and growing revenue: both are a product of principled performance. Our offerings mitigate the risk of costly ethical lapses and compliance failures, while building trust and earning the company a reputation for lawful and ethical conduct. LRN is the trusted long-term partnership to more than 3,000 organizations, including some of the most respected and successful businesses in the world. Together we acquire and disseminate proven strategic and tactical insights and develop solutions based on real-world experiences. Headquartered in New York, LRN has offices in London, Tokyo, Singapore, Mumbai, Costa Rica and Dubai, with employees all over the world
