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Provides technical expertise within Player Support for live online games. Handles complex player enquiries, supports first-line agents, coordinates cross-functional resolution of technical issues, and owns projects that improve player experience and support services. Requires customer-facing resilience, infrastructure understanding, project management, stakeholder collaboration, independent decision-making, and adaptability in fast-paced live operations.

The Community Manager will serve as the Old School RuneScape community expert, advising designers on player reactions, managing forums, Reddit, Discord, and social media, and representing players internally. Responsibilities include producing livestreams, videos, and podcasts; managing influencer, partner, and volunteer relationships; monitoring sentiment and engagement; and supporting community events. The role requires deep current game knowledge, strong communication, public-speaking confidence, resilience, and permanent UK work authorization without sponsorship.

Lead RuneScape’s marketing strategy, budget, campaigns, acquisition, re-engagement, and membership growth. Manage product marketing and social media teams, coordinate central marketing functions, analyze performance, and report commercial results to senior leadership. Use player community, creator, and cultural insights to shape campaigns and messaging while contributing to the game’s overall strategic direction.

Build and maintain shared automation platforms, development tooling, CI/CD infrastructure, and automated testing frameworks across functional, integration, API, UI, performance, and non-functional domains. Partner with engineering teams to reduce manual effort, improve software quality, implement reporting and visualization, and advance automation practices using cloud, containerization, infrastructure-as-code, and modern testing technologies.

Lead the overall design architecture for a new MMORPG, covering progression, combat, economy, content, social systems, endgame, and live operations. Translate creative vision into scalable design frameworks, lead and mentor a sizeable design organization, and partner with production, engineering, UX, and analytics. Use playtesting, telemetry, and player feedback to improve the experience while managing MMO-specific risks such as economy health, progression balance, exploits, content consumption, and technical constraints.

Create polished UI artwork and assets for front-end and in-game features, translate UX wireframes into refined interfaces, support UI implementation in Unreal Engine, maintain style guides and asset toolkits, iterate on designs from player feedback and testing, and collaborate with UX, design, art, and engineering teams.

Leads and mentors a data science team while developing production models for player-facing and commercial applications. Owns MLOps practices, including deployment, monitoring, versioning, and retraining. Partners with Player Support, Marketing, Analytics, Game Teams, Data Engineering, and senior stakeholders to deliver data science initiatives from exploration through adoption. Coaches team members, manages workloads, evaluates new modeling opportunities, and communicates technical concepts clearly to business audiences.

Leads escalated security investigations, determines root cause and impact, and improves detection and incident response capabilities. Builds detection rules, monitoring queries, automation, tooling, runbooks, and playbooks across cloud, endpoint, network, and application environments. Conducts threat hunting using adversary TTPs and MITRE ATT&CK, collaborates with internal engineering teams and an external SOC, and participates in an on-call rotation.