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Serve as first point of contact for customers, delivering phone and email technical support, troubleshooting issues, educating users on software features, documenting requests, testing updates, and collaborating with development to resolve complex problems and improve the product and support processes.

Provide front-line technical support for a SaaS safety platform via phone and email, troubleshoot issues, educate customers on features, document requests, test updates, and collaborate with development to improve product and processes.

Support risk and compliance initiatives for a SaaS company: manage privacy/security projects, assess and mitigate IT and data privacy risks, build compliance frameworks (PIPEDA, COPPA, GDPR), coordinate audits (SOC 2, PCI DSS), support incident response, respond to compliance requests, liaise with stakeholders, and deliver training and documentation.

Lead full-cycle recruiting: source, screen, and interview high volumes of candidates; partner with hiring managers to align hiring; use data and AI tools to improve hiring; build talent pipelines and support employer branding events.

Lead and scale BIS Safety Software's sales function: hire and develop AEs, build SDR/inside-sales, implement pipeline, forecasting, comp and territory strategies, create playbooks and onboarding, and own revenue attainment while coaching a repeatable, scalable sales organization.

Lead onboarding and implementation for mid-market and enterprise clients, deliver virtual/in-person training, configure client environments, support data migration, manage project timelines, provide phone/email support, partner internally to resolve issues, and drive long-term product adoption and process improvements.

The Privacy and Compliance Analyst will manage risk and compliance initiatives, assess IT/data privacy risks, and ensure regulatory alignment while liaising with stakeholders and facilitating audits.

Perform manual test execution for new features and regressions, create test plans, write and maintain automated tests (JS/TS), track defects, support API and CI/CD testing, and help transition the QA process toward automation.