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Lead onboarding and implementation projects for mid-market and enterprise clients using BIS Safety Software. Configure client environments, support data migration, deliver tailored training, manage timelines and milestones, provide implementation support, and build stakeholder relationships. The role also drives client adoption, partners with internal teams to resolve challenges, and improves onboarding processes and educational resources.

Own software risk assessments for new features, modules, and data-flow changes. Partner with product and technology teams to identify compliance requirements early, monitor tickets through release, verify software behavior, maintain audit readiness for SOC 2 and PCI DSS, and resolve compliance gaps pragmatically. The role requires understanding data storage, transmission, and system integrations while addressing privacy, governance, and information-security risks.

Manage office and building operations, including supplies, equipment, repairs, maintenance, purchasing, vendors, contractors, insurance, and service contracts. Coordinate trade show logistics, sales travel, couriers, deliveries, and cross-department projects. Support employee engagement events, maintain operational records and expenditure reports, and manage SharePoint content and training resources. The role requires strong organization, communication, problem-solving, Microsoft Office skills, and the ability to work independently in person.

Provide front-line technical support for a SaaS safety platform via phone and email, troubleshoot issues, educate customers on features, document requests, test updates, and collaborate with development to improve product and processes.

Own and build BIS Safety Software’s lifecycle marketing program across SaaS and course businesses. Responsibilities include developing email campaigns, audience segments, nurture journeys, HubSpot workflows, lead routing, attribution, reporting, CRM data quality, consent compliance, and cross-platform tracking. The role requires hands-on program creation, collaboration with web and product teams, and oversight of external specialists. This is an in-person position in Sherwood Park, Alberta.

Serve as first point of contact for customers, delivering phone and email technical support, troubleshooting issues, educating users on software features, documenting requests, testing updates, and collaborating with development to resolve complex problems and improve the product and support processes.

Owns end-to-end video production, including concept development, scheduling, shooting, directing, editing, and delivery. Produces podcasts, tutorials, product features, campaign videos, webinars, panels, and client-site content. Uses AI tools and freelance support to maintain a high production cadence while preserving quality. Advises marketing leadership on where video investment is valuable, manages on-camera talent and crews, and organizes footage and project files.

Perform manual testing for features, releases, bug fixes, and regression cycles. Create test plans, cases, scenarios, and documentation; identify, reproduce, document, and track defects; manage test data; and collaborate with developers and QA teammates. Contribute to automation testing, improve testing coverage and processes, and use emerging technologies such as AI to improve QA workflows.