In this role, you'll be expected to:
- Deliver exceptional technical support to customers via phone and email, ensuring timely and effective resolution of inquiries.
- Build trusted relationships with customers by providing friendly, knowledgeable, and solution-focused support.
- Troubleshoot software issues and guide customers through best practices to help them get the most out of the BIS Safety Software platform.
- Educate customers on software features and functionality through clear explanations and product guidance.
- Document customer inquiries, feature requests, and enhancement ideas to support continuous product improvement.
- Test new features and software updates to ensure quality and functionality before release.
- Partner with Development and other internal teams to resolve complex issues and advocate for customer needs.
- Identify opportunities to improve internal processes, support documentation, and the overall customer experience.
- Monitor recurring customer trends and feedback to help drive continuous improvements across the business.
- Contribute to a collaborative, customer-focused team by participating in daily meetings and sharing knowledge with colleagues.
You might be the right fit if you:
- Minimum of 2 years of experience delivering exceptional customer service
- Enjoy helping people and solving problems
- Possess strong computer skills and the ability to quickly learn new software
- Possess excellent listening and communication skills
- Confidently handle complex customer inquiries
- Thrive in a fast-paced, dynamic environment
- Maintain a positive attitude and strong attention to detail
- Proficiency in Microsoft Word and Excel
Bonus points if you have:
- Experience as a team lead or supervisor in a previous role
- Experience in providing technical support for software providers
Compensation and benefits:
- Employee Stock Ownership Plan (ESOP)
- Full medical, dental, and vision coverage
- Life insurance and disability insurance
- Health spending account
- Flexible working hours
- On-the-job training and growth opportunities
- Free on-site parking
Skills Required
- Minimum of 2 years delivering customer service
- Strong computer skills and ability to quickly learn new software
- Excellent listening and communication skills
- Ability to confidently handle complex customer inquiries
- Proficiency in Microsoft Word and Excel
- Positive attitude and strong attention to detail
- Enjoy helping people and solving problems
- Experience as a team lead or supervisor
- Experience providing technical support for software providers
What We Do
BIS Safety Software is a technology company that offers compliance and learning management software to meet the needs of Environment, Health, and Safety (EHS) professionals. This cloud-based software application includes a Training Record Management System, a Classroom Calendar Management module, a Training Matrix, a Learning Management System, Digital Folders, plus Online Forms that can be used for site inspections, hazard assessments, incident management, preventive maintenance, competency evaluations, and more. We provide training solutions for the safety industry, including hundreds of safety training organizations throughout North America and across the world. The core of our business is the SafetyNET program. The SafetyNET is a network of more than 500 leading safety training companies from across North America who collectively share and provide companies and individuals with access to a wide variety of safety training courses through one centralized online application. Since 2010, the collaborative partnership between these training companies has not only enabled the best-of-the-best in online safety training to be brought together in one location but it is also helping to improve industry safety performance through the provision of convenient, cost-effective training. Looking toward the future, the SafetyNET seeks to continually set new standards in training through ongoing technological innovations and implementation of feedback from industry experts and leaders. Be a part of this exciting future by becoming a part of The SafetyNET
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