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Leads and scales the global Customer Success organization for an enterprise B2B SaaS business. Owns onboarding, adoption, retention, renewals, expansion, customer health, advocacy, and success metrics. Builds scalable processes, segmentation, health scoring, forecasting, and operating models while developing the Customer Success team. Partners cross-functionally and engages executive customers to drive measurable business outcomes and company growth.

Manage production infrastructure and internal IT for a hybrid Denver office: participate in on-call rotation, troubleshoot Windows/Linux systems, networking, virtualization and cloud/datacenter services; administer Google Workspace and Microsoft 365; support onboarding/offboarding, SOC 2 compliance tasks, automation via scripts/APIs, and documentation while collaborating with Engineering, Support, and Professional Services.

Own the full sales cycle for SMB and mid-market B2B SaaS accounts, from prospecting and discovery through negotiation and closing. Build and manage a healthy pipeline, meet revenue quotas, develop executive relationships, navigate complex buying committees, forecast accurately, and collaborate with Product, Engineering, Customer Success, and Marketing to deliver customer value.

The Technical Support Analyst provides technical assistance and support for CloudShare's virtual lab platform, resolving customer issues and improving user experiences. Responsibilities include troubleshooting, customer communications, and documentation management.