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Conduct manual and automated testing across Microsoft Dynamics 365 and Power Platform applications. Design UI regression suites, perform API and integration testing, manage defects and test reporting, and integrate automated tests into Azure DevOps CI/CD pipelines. Collaborate with developers, business stakeholders, and project teams across functional, system, regression, integration, and UAT testing activities.

Support, maintain, troubleshoot, and improve SMB client network environments across switching, routing, firewalls, wireless, VPNs, BGP, and voice services. Resolve incidents, implement network changes and upgrades, monitor performance, maintain documentation, and deliver secure, reliable solutions. The role also requires clear communication with clients and internal stakeholders, proactive optimization, and practical risk management.

Coordinate service transition projects from planning through handover and hypercare. Manage timelines, priorities, dependencies, customer expectations, documentation, asset and license registers, knowledge transfer, project financials, invoicing, RAID reporting, and status tracking. Collaborate with technical teams, clients, project managers, account managers, service desk, and BAU teams to deliver solutions and maintain strong customer satisfaction.

Designs, configures, maintains, and troubleshoots enterprise LAN, WAN, VPN, wireless, routing, switching, firewall, and connectivity environments. Monitors network performance, implements reliability and security upgrades, maintains documentation, manages changes in secure environments, and collaborates with internal teams and vendors on network projects. The role requires Palo Alto, Aruba, Fortinet, Azure networking, and an active NV1 security clearance.

Design, deploy, manage, and support secure cloud and hybrid infrastructure for enterprise and government clients. Responsibilities include Azure, Microsoft 365, AVD, Active Directory, Exchange, Windows Server, infrastructure as code, monitoring, performance optimization, incident resolution, and third-party collaboration. The role provides second- and third-level support while maintaining availability, resilience, compliance, and customer satisfaction. An existing Australian NV1 security clearance is required, along with Vulnerable People or Working with Children and Police Checks.

Lead client engagements to define problem statements, analyse current and future states, design pragmatic roadmaps, run workshops, drive process improvements, support systems implementation lifecycle, and help embed change while progressing toward leading strategic initiatives.