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Leads quality and testing across a large-scale ICT transformation program. Responsibilities include managing testing teams, developing and reviewing test plans and cases, overseeing test outcomes, coordinating resources and stakeholders, resolving delivery risks, improving testing efficiency and coverage, and supporting automation and quality practices. The role requires strong leadership, communication, testing methodology, software development lifecycle, stakeholder engagement, and reporting skills.

Leads projects from initiation through completion, defining scope, coordinating cross-functional teams, managing timelines, budgets, risks, communications, quality, and stakeholder expectations. The role monitors milestones, resolves issues, facilitates project closure, and drives process and methodology improvements. It also emphasizes customer satisfaction, clear communication, documentation, and successful delivery in an MSP environment.

Manage relationships with education customers, primarily secondary schools, to drive satisfaction, retention, renewals, and account growth. Responsibilities include success planning, business reviews, customer health monitoring, risk management, technology adoption, and identifying aligned service opportunities. The role partners with sales, service delivery, technical, project, and onsite support teams while advising schools on managed IT services, cloud, infrastructure, cybersecurity, devices, networking, and digital learning environments.

Provide day-to-day support and administration for internal SaaS and business applications. Troubleshoot application, access, workflow, data, and basic integration issues; guide users; maintain documentation; configure systems; and escalate complex problems. The role also supports workflow improvements, automation, system changes, stakeholder requirements, and small improvement projects while maintaining reliable business systems and responsive internal customer service.

Senior Business Analyst responsible for investigating and documenting a complex legacy application, including business processes, integrations, dependencies, controls, risks, continuity arrangements, and operational procedures. The role will engage business and technical stakeholders, reverse-engineer undocumented functionality, assess future-state options, develop risk treatments and implementation roadmaps, and deliver maintainable documentation and knowledge transfer.

Maintain, design, and support secure enterprise network infrastructure across data centers and hybrid cloud environments. Responsibilities include configuring gateway technologies, Cisco networking, firewalls, load balancers, VPN and DNS infrastructure, implementing security controls, troubleshooting incidents, supporting recovery planning, and advising stakeholders on architecture and risk. The role requires Australian Government TPSV Security Clearance, plus Vulnerable People or WWCC and Police Checks.

Supports ICT project delivery by gathering and documenting business and technical requirements, mapping processes and data, and assisting with migration, integration, configuration, and testing. Maintains project documentation, reports, and action, issue, risk, and dependency registers. Collaborates with technical and non-technical stakeholders under senior team guidance on a Northern Territory Department of Education digital transformation program involving student management and legacy data consolidation.

Designs and delivers secure, scalable Azure and Microsoft 365 solutions across enterprise environments. Responsibilities include cloud architecture, technical leadership, implementation, Infrastructure as Code, CI/CD, automation, security and identity alignment, stakeholder collaboration, architecture documentation, mentoring, and continuous improvement. The role supports government-standard compliance and integrates cloud platforms with third-party systems, including Microsoft Dynamics 365 CRM.

Conduct cyber security risk assessments across Azure, legacy ICT, AI, and complex systems. Develop and review System Security Plans, provide security guidance aligned with Australian Government standards, identify risks, recommend mitigations, and support secure compliant solutions. Engage technical and executive stakeholders, deliver security briefings, and collaborate across teams. The role requires government cyber security experience and eligibility to obtain NV1 clearance.

Design, develop, and maintain full-stack digital solutions using Dynamics 365, Dataverse, Power Platform, Azure services, and modern web technologies. Integrate front-end applications with APIs and backend services, manage source control and CI/CD pipelines, solve complex technical problems, and provide technical leadership. Collaborate with multidisciplinary teams to deliver scalable solutions and contribute to architecture, development standards, and reusable components.