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The Delivery Manager will oversee complex technology initiatives, managing timelines, costs, and quality while ensuring effective communication with stakeholders and continuous improvement of delivery processes.

Leads 24x7 EDI production support for the US market across Sterling B2B Integrator, Axway B2Bi, and Lightwell. Responsibilities include monitoring transactions, troubleshooting mapping and connectivity failures, managing incidents and escalations, coordinating with partners and vendors, maintaining SLAs, supporting onboarding, and improving operational processes. The role guides support teams, drives root-cause analysis, maintains documentation, and strengthens reliability for critical healthcare business integrations.

Supports IT business operations and governance through project coordination, reporting, compliance, dependency management, risk tracking, and operational metrics. Communicates requirements, status, risks, and tradeoffs across teams; analyzes governance and control issues; and improves templates, workflows, documentation, and processes. Provides reusable materials, knowledge sharing, and task-level guidance to strengthen team effectiveness and delivery reliability.

Administers SAP and non-SAP Oracle database environments across production and non-production systems. Responsibilities include installation, configuration, performance tuning, capacity planning, backup and recovery, Data Guard, RAC, Exadata monitoring, patching, security remediation, disaster recovery, incident support, and collaboration with infrastructure teams and Oracle support. Provides 24/7 shift and on-call support, participates in change management, and contributes to database architecture and technical solutions.

Supports deployment, monitoring, maintenance, patching, troubleshooting, and lifecycle tasks for enterprise IT platforms and systems. Resolves routine alerts, analyzes logs, follows IT governance and documented procedures, communicates system health, identifies basic improvements, and escalates ambiguous infrastructure issues or security risks. Works under close supervision and regular review from senior systems administrators.

Leads enterprise process redesign across digital transformation initiatives, defining standardized future-state processes aligned with business strategy and operating models. Facilitates cross-functional workshops, governs process documentation and approvals, coordinates delivery milestones, and partners with change management, training, and communications teams to support adoption. Oversees testing readiness, process risks, dependencies, governance, and post-deployment sustainment while driving continuous improvement across transformation waves.

Manages pricing programs and customer maintenance for generic pharmaceutical purchases. Responsibilities include configuring pricing rules, rebates, substitution logic, customer setups, resolving chargeback denials and pricing inquiries, analyzing deal structures, supporting sales teams, documenting processes, and providing reporting and operational support.

Leads large-scale technical programs by developing integrated plans, schedules, risk registers, governance routines, status reporting, and executive briefings. Coordinates dependencies across engineering, product, data, and business teams, resolves blockers, escalates risks, and facilitates decisions. Improves project management frameworks and governance standards while mentoring less experienced project managers.

Leads complex, cross-functional global transitions into Cencora’s Global Business Services. Responsibilities include transition strategy, planning, governance, risk and issue management, stakeholder communication, knowledge transfer, operational readiness, change management, stabilization, compliance, and continuous improvement. The role coordinates business, IT, operational, vendor, and leadership stakeholders to ensure continuity and successful handoff to steady-state operations.

Supports the planning and execution of scientific and educational events, including participant registration, communications, travel arrangements, accommodation bookings, stakeholder coordination, documentation, and administrative project support. Helps ensure deadlines and quality standards are met while working with faculty, attendees, suppliers, and project teams. This full-time internship provides hands-on project management experience in healthcare communications and medical education.