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Support HR operations including performance management, confirmations, employee lifecycle (resignation, termination, retirement), HRIS and personnel file maintenance, recruitment advertising and interview coordination, disciplinary documentation, payroll support, employee engagement activities, and ad-hoc tasks assigned by manager.

Lead and develop the internal SOC team to monitor, detect, and respond to security incidents across enterprise IT, cloud, and OT environments. Oversee SOC tooling, run on-call rotations, integrate with vulnerability management, incident response, and GRC, and drive continuous improvement of processes, playbooks, and compliance (e.g., PCI DSS).

Senior strategic HR partner to the FGFS Executive and Senior Leadership Team. Lead organisational design, restructure and change programmes, provide specialist employment law and high-risk ER case management, deliver data-led people analytics and workforce reporting, enable people strategy linked to commercial outcomes, deputise for the People & Culture Director, and line manage a Junior People Business Partner.

Lead analytics and performance management of fraud and financial crime controls for a Virtual Credit Card product. Monitor fraud trends, produce MI and regulatory/scheme reporting, optimise decisioning rules, support AML alerts and SARs, run testing/UAT, and partner cross-functionally to ensure compliant, stable payments operations and reduce losses.

Design, deliver and optimise fraud and financial crime controls for a new Virtual Credit Card product. Define end-to-end fraud strategy across CNP/CP, tokenised and cross-border transactions; configure monitoring rules; ensure scheme compliance; enable fraud operations readiness; integrate authorisation feeds and vendor technology; support AI/ML detection capability; manage scheme relationships and post-launch optimisation.

Define and evolve technical approaches for service delivery across FGFS: design scalable integrations and automation, own AI roadmap, translate operational needs into technical designs, engage suppliers, scope delivery, support prototyping and governance to improve customer journeys and efficiency.

Lead design and scaling of credit decisioning systems and integrations. Define technical patterns, automation and AI roadmap, translate operational requirements into technical designs, engage suppliers, support delivery planning, prototype solutions, and ensure governance between design, build and release.

Lead end-to-end partner lifecycle for third-party credit partnerships: develop strategy, onboard partners, own commercial delivery and revenue targets, manage senior relationships, monitor KPIs, optimise programmes, ensure compliance, and collaborate with internal teams to deliver Frasers Plus/co-brand app experiences and partner marketing.

Lead FGFS enterprise change function: own the change portfolio, prioritise and govern strategic/regulatory/technology initiatives, oversee delivery integration across programmes and third-party squads, build change and programme management capability, and report to executive stakeholders on portfolio health, readiness, and outcomes.

The role includes coaching and training sales assistants, monitoring stock processing, assisting with product displays, and supporting retail operations.