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This role involves planning and implementing digital marketing campaigns, managing client relationships, and analyzing campaign performance. It also requires strong communication skills, technical knowledge, and the ability to work independently and collaboratively in a fast-paced environment.

As a Customer Success Analyst, you will be the voice and advocate of the customer within Wishpond. Responsibilities include owning a book of business, leading retention efforts, assisting customers with escalated issues, and collaborating with the Product team to improve user experience. The ideal candidate should have 3+ years of Customer Success experience in a SaaS organization and knowledge of digital marketing, including paid Ads, landing page optimization, email marketing, and social media.