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Provide technical support and integration guidance to new and existing merchants throughout their payment lifecycle. Support L1 teams, participate in pre-sales calls, explain integration capabilities, and advise merchants on payment setups involving hosted payment pages, payment forms, digital wallets, routing logic, and data flows. The role requires strong communication, merchant focus, Postman and basic SQL knowledge, and the ability to manage urgent technical issues independently.

Conduct KYC/KYB and due diligence reviews for new and existing merchants. Analyze company structures, ownership, UBOs, transaction details, and customer records; perform sanctions screening; prepare document requests; support periodic and event-driven reviews; and collaborate with internal stakeholders and banking partners to resolve compliance issues accurately and efficiently.

Build Solidgate’s ML/AI function from the ground up, developing real-time payment routing models and production pipelines. Own the full ML lifecycle from experimentation and A/B testing through deployment, while solving modeling challenges involving large-scale transactional data. Partner with Product, Engineering, and Data Platform teams to deliver measurable improvements in conversion, approval rates, losses, and revenue.

Launch and manage Solidgate’s Warsaw hub, establishing office processes, coordinating facilities and vendors, managing business travel, overseeing procurement and costs, and organizing corporate events, team-building activities, and off-sites. The role requires proactive ownership, strong organization, attention to detail, adaptability, and Ukrainian and English communication skills.

Own and build Solidgate’s creative and brand function, including visual identity, art direction, campaign concepts, brand guidelines, and marketing assets. Lead freelance designers, establish design processes, maintain quality standards, and deliver work across events, social, email, sales materials, and the website. Collaborate with marketing, sales, and content teams while using motion, video, web graphics, and AI workflows to produce high-impact creative quickly.

Support clients and Account Management and Sales teams by handling requests, preparing presentations and documentation, organizing meetings, supporting operational processes, and analyzing sales results to recommend process improvements. The role requires strong analytical and communication skills, responsibility, English proficiency, and a completed or ongoing bachelor’s or master’s degree.

Performs financial analysis and control of acquiring banks, revenue reporting, accounts receivable monitoring, and gross profit analysis. Automates and optimizes finance processes using SQL, Tableau, Python, and Excel. Collaborates with product, legal, and accounting teams while communicating with international payment partners on operational and analytical finance matters.

Build long-term partnerships with universities and student organizations, represent Solidgate at career fairs and student initiatives, launch events, and oversee their operational execution. The role focuses on developing Solidgate’s presence within the student ecosystem, fostering academic relationships, and supporting talent engagement through strong communication, organization, and networking.

Owns end-to-end technical onboarding and ongoing integration support for merchants using Solidgate’s payment platform. Responsibilities include configuring payment flows, supporting L1 teams, participating in presales calls, explaining integration capabilities, advising on scalable payment setups, and supporting hosted payment pages, payment forms, digital wallets, routing logic, and data flows.

Supports Account Management and Sales by interacting with clients, answering product and service requests, preparing presentations and documentation, organizing meetings, assisting operational processes, analyzing sales results, and recommending process improvements. The role offers hands-on fintech experience and flexible work arrangements in Kyiv.