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Qualify and engage prospective customers across EMEA, create personalized outreach to stakeholders, convert leads into meetings for Account Executives, maintain CRM records, become a product expert, support demand-generation campaigns, and recommend process optimizations.

Qualify and engage LATAM prospects, create personalized outreach, record activity in CRM, articulate product value, collaborate with Sales Executives to drive pipeline, and help optimize demand-generation efforts.

The Customer Success Manager ensures product adoption and retention, collaborates with customers, handles onboarding, addresses issues, and maintains satisfaction.

Drive new revenue and expand mid-market accounts across LATAM by owning the full sales cycle. Qualify leads, present solutions, negotiate and close deals, handle inbound inquiries, manage multiple relationships, collect customer feedback for product improvements, and collaborate with Customer Success and cross-functional teams to identify upsell and retention opportunities.

Investigate customer feedback to identify root causes and patterns, write structured reports, present insights visually, monitor channels and escalate issues, recruit and prepare customers for interviews, maintain the insights repository, and run interviews end-to-end to drive product and go-to-market decisions.

Own and produce Knowledge Base content that reliably grounds AI features, then expand to product UX microcopy and GTM messaging. Use AI tools to create, structure, tag, and govern documentation for both humans and AI, partner with PMs and designers on UX writing, and lead launch communications across KB, in-app banners, email, and changelogs.

The Technical Customer Support Associate provides high-quality support for a SaaS product, addresses technical inquiries, empowers customers, and collaborates with cross-functional teams to enhance customer satisfaction.

Build and operate DevSecOps controls across code, CI/CD, cloud telemetry, and developer endpoints. Own SCA/SAST pipelines, GitHub hardening, SIEM detections, MDM/EDR tuning, pentest coordination, incident response, and automation to enforce security without slowing developer velocity.

Own and scale continuous compliance automation, run external audits (ISO 27001, GDPR, SOC 2 readiness), manage SaaS vendor risk, route remediation into engineering, and act as the control owner for enterprise security questionnaires and incident regulatory reporting.

Work with backend teams to build and operate respond.io's cloud platform: provision infrastructure, troubleshoot production systems (databases, search, containers, serverless, queues), build internal tooling and AI automations, implement DevSecOps controls, and drive reliability (SLOs/SLIs), backup, and disaster recovery.