About Respond.io
Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place.
Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale.
We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!
Our Culture
At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:
- Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
- The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
- 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
- Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
- Own It and Support Each Other: We step up, help out, and drive outcomes—together.
- Be AI-First in Everything You Do: We reach for AI first, not as a fallback. Automate the routine—spend your time on judgment and impact!
- Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!
Role Description
At Respond.io, our mobile app puts AI-powered customer conversations into the hands of businesses in over 127 countries, and we're looking for a detail-oriented Mobile Developer to help build what's next — joining our Frontend Team as a hands-on contributor working primarily in React Native and TypeScript, partnering closely with Web Development and Product to ship features that shape the mobile experience, with real ownership on a small, senior team where your code reaches real customers fast.
What You Will Be Doing
- Build & Ship Features: Design and build new features in React Native and TypeScript, working closely with backend developers, designers, and product managers from idea through release.
- Monitor & Optimize: Track how the live app performs in the real world — speed, stability, responsiveness — and act on what you find.
- Fix & Prevent Bugs: Take ownership of bug identification and resolution, and spot patterns that help prevent repeat issues.
- Raise the Bar on Code Quality: Write clean, well-documented, testable code, contribute to code reviews, and help strengthen our unit testing and CI/CD practices.
- Improve How We Work: Research new tools and patterns, and bring them back to the team to make how we build software better over time.
Qualifications
- 4+ years of experience with React Native, including the app lifecycle, handling user interactions, and integrating with APIs
- Strong proficiency in TypeScript and Javascript
- Experience with state management (e.g., Redux, Zustand, or Context API)
- Experience testing with Jest and React Native Testing Library
- Familiarity with native iOS or Android development (Xcode / Android Studio) is a plus for debugging and performance tuning
- Experience with CI/CD pipelines and deploying to the App Store or Play Store is a plus
- Strong written and spoken English, with the ability to explain complex ideas clearly
- A nimble, collaborative team player who thrives in a fast-paced startup environment
What's in it for you
- You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
- You will grow more here than you would anywhere else, that is a promise.
- Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
- We offer a highly competitive compensation package.
- You'll receive a mental health allowance to support your health and wellness needs.
- Flexible working environment and working hours that fit your lifestyle, wherever you're based.
Skills Required
- 4+ years of experience with React Native, including app lifecycle, user interactions, and API integration
- Strong proficiency in TypeScript and JavaScript
- Experience with state management such as Redux, Zustand, or Context API
- Experience testing with Jest and React Native Testing Library
- Familiarity with native iOS or Android development using Xcode or Android Studio
- Experience with CI/CD pipelines and deploying to the App Store or Play Store
- Strong written and spoken English
- Ability to explain complex ideas clearly
- Collaborative team-player mindset and ability to thrive in a fast-paced startup environment
What We Do
Respond.io is the leading Customer Communications Management platform that seamlessly brings together customer conversations, empowering businesses to effortlessly expand their marketing, sales, and support endeavors onto instant messaging. We are proud to be the trusted choice for over 10,000 forward-thinking companies across 86 countries. Esteemed brands such as Klook, Decathlon, Abenson, Yoho, Roche, ShareChat, and Bigo have already experienced the transformative power of respond.io in cultivating meaningful connections with their customers.
