Top Tech Jobs & Startup Jobs

Manage strategic customer accounts as a trusted advisor, supporting onboarding, contact migration, campaign and automation setup, troubleshooting, dashboard reviews, QBRs, and quarterly goal-setting. Develop digital marketing strategies to increase merchant revenue, provide best practices and product guidance, respond to client questions, support renewals, and relay customer feedback to Product and Engineering. The role requires strong communication, independent time management, ecommerce and marketing knowledge, and familiarity with customer success and SaaS tools.

Own product communications by turning product and customer insights into messaging, triggers, and assets that drive adoption and retention. Conduct market and usage analysis, define positioning and lifecycle communications, enable internal teams with briefs and updates, create documentation and storytelling assets, and measure impact to iterate on campaigns and triggers.

Build and own reporting capabilities end-to-end. Design scalable backend services and data flows, shape technical/product decisions, lead cross-service problem solving, improve engineering practices, and operate services in production with strong testing and observability.