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Investigate SMS delivery failures, registration issues, carrier filtering, and compliance cases. Manage toll-free, 10DLC, and Sender ID workflows; analyze delivery receipts and provider responses; coordinate escalations with internal teams and providers; support email deliverability initiatives; maintain compliance standards, playbooks, SOPs, and incident documentation; and recommend process, product, or operational improvements.

Manage SMS deliverability and compliance operations, including toll-free verification, 10DLC and Sender ID registration, carrier filtering, delivery investigations, consent controls, and provider escalations. Support email deliverability initiatives involving SPF, DKIM, DMARC, sender reputation, and bounce monitoring. Own complex incidents, coordinate cross-functional remediation, create operational documentation, improve workflows, and communicate technical findings to internal teams and customers.

Recruit and onboard digital marketing agencies, build long-term partner relationships, provide training and enablement, coordinate co-marketing initiatives, monitor partner performance, support sales-driven revenue goals, gather feedback, and improve the partner program. The role requires strong communication, relationship-building, analytical judgment, adaptability, and occasional travel to meet partners and internal teams.

Manage and grow ecommerce customer accounts through onboarding, digital marketing strategy, campaign and automation guidance, dashboard reviews, troubleshooting, QBRs, renewals, and product feedback. The role provides proactive customer advice, supports merchants and partners, monitors business metrics, resolves issues, and helps clients achieve revenue goals using Omnisend and related marketing platforms.

Build and scale a self-service platform for engineering teams to manage datastores and cloud resources. Maintain observability using Prometheus, Thanos, Grafana Loki, and Grafana Tempo; experiment with new infrastructure services; and ensure Kubernetes clusters supporting approximately 400 microservices remain stable and scalable. The role also involves establishing infrastructure standards, CI/CD practices, and knowledge-sharing across teams.

Manage inbound and outbound sales opportunities for small and mid-sized ecommerce businesses across global markets, especially Europe. Conduct discovery, deliver product demonstrations, manage sales cycles through negotiation and close, maintain CRM records, meet revenue targets, and collaborate cross-functionally. Develop expertise in ecommerce marketing, email, SMS, and SaaS while receiving coaching and occasionally traveling for customer meetings, events, or team gatherings.

Build and optimize automated customer lifecycle flows, including triggers, conditions, delays, transactional communications, segmentation, and AI-driven personalization. Collaborate with product, data, design, and content teams to improve customer messaging, adoption, and retention. Own reporting and performance optimization for lifecycle automation programs.

Manage top-tier ecommerce customers as a trusted advisor, supporting onboarding, contact migration, campaign and automation setup, digital marketing strategy, troubleshooting, dashboard reviews, product feedback, renewals, and quarterly business reviews. Help merchants achieve revenue goals through best practices, proactive guidance, and timely communication while documenting solutions and escalating issues appropriately.

This job is an expression of interest for potential future roles at Omnisend across various areas including marketing, product, engineering, and sales. Candidates are encouraged to apply to stay connected for future opportunities.

Edit raw footage into polished, engaging videos for Omnisend’s YouTube channel and company teams. Collaborate with Content, Design, Product, and Marketing to develop brand-aligned topics, contribute storytelling ideas, track YouTube trends, organize video assets, and manage timelines. The role requires Adobe Premiere Pro proficiency, After Effects familiarity, basic motion graphics skills, strong storytelling, attention to detail, deadline management, and collaborative communication.