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Leads a team of operations analysts supporting global data center infrastructure. Responsibilities include managing escalations, incidents, hardware and storage operations, rack-and-stack work, Linux and Windows administration, IPMI/BMC configurations, documentation, shift coverage, coaching, and process improvements. The role coordinates with remote data center technicians and leads root cause analysis for complex infrastructure failures while maintaining operational standards and SLAs.

Lead global infrastructure operations across multiple data centers, including server and storage maintenance, rack and stack work, operating system installation, troubleshooting, RAID and disk lifecycle management, and IPMI/BMC administration. Coordinate remote data center technicians, perform root cause analysis, improve documentation and escalation workflows, handle incidents, and mentor junior team members. The role also supports automation, monitoring, and continuous operational improvements.

Operate and improve global data and security networks, troubleshoot production incidents, provide L1/L2 and partial L3 support, coordinate with carriers and data centers, perform root cause analysis, support network expansions, maintain documentation, and improve monitoring, alerting, and capacity. The role requires strong networking fundamentals, calm incident response, clear communication, and ownership during critical and off-hours events.

Lead global data center infrastructure operations across servers, storage, networking, and platform software. Perform rack and stack work, hardware installation, Linux and Windows administration, troubleshooting, RAID rebuilds, storage management, and IPMI/BMC configuration. Coordinate remote data center technicians, conduct root cause analysis, improve documentation and escalation workflows, handle incidents, and mentor junior team members. Support continuous improvement across multiple data center environments.

Operate and improve global network infrastructure, including routers, switches, firewalls, monitoring systems, and security networks. Troubleshoot production incidents, provide L1/L2 and partial L3 support, coordinate with carriers and data centers, perform root cause analysis, support network expansions, maintain documentation, and improve monitoring and alerting. The role requires calm incident response, strong communication, operational ownership, and a Cisco CCNA certification.

The Channel Manager will recruit, onboard, enable, and grow channel partners across India to drive partner-sourced revenue. Responsibilities include developing partner go-to-market strategies, improving channel sales processes, creating enablement and marketing campaigns, building partner relationships, generating pipeline, coordinating with direct sales teams, and representing Megaport at partner events. The role requires substantial regional travel and strong experience in telecommunications, networking, cloud, or IT services channel sales.

First-line Technical Support Engineer providing phone, email, and live-chat support for networking, portal, and account issues. Troubleshoot and resolve customer problems, meet SLAs/KPIs, document cases, escalate unresolved technical issues, collaborate with vendors and internal teams, and support inbound sales and enquiries. Work shifts within set hours, including weekends and public holidays.

Own a territory and drive adoption of compute, GPU, CPU, storage, and networking offerings. Develop pipeline through outbound and inbound sales, manage enterprise relationships, execute territory go-to-market strategies, deliver consultative value propositions, forecast accurately, and close new-logo and expansion opportunities. Collaborate with executives, solution architects, customer success, finance, legal, product, procurement, and channel teams while supporting strategic GPU engagements and customer retention.

Leads the third-shift network operations team while serving as the primary overnight technical escalation point. Responsibilities include provisioning and delivering bare-metal servers, configuring hardware, firmware, RAID, operating systems, networking, and IPMI/BMC access. The role coordinates data center and remote-hands activities, tracks delivery deadlines, handles escalations and incident response, maintains accurate documentation, follows runbooks, and improves operational processes. It also mentors Senior Network Analysts and supports continuous improvement across a 24x7 network operations environment.

Analyze marketing data using SQL to define KPIs, build audience segments, and create dashboards for channel and pipeline performance. Conduct funnel, cohort, attribution, and behavioral analyses to generate actionable insights. Improve marketing data quality, governance, accessibility, and consistency across CRM and marketing platforms. Collaborate with distributed teams to translate ambiguous business questions into clear analytical approaches and support process improvements.