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The Senior Database Engineer will design distributed database architectures, ensure reliability, troubleshoot issues, optimize performance, and mentor junior engineers in database operations.

The role involves designing A/B tests, analyzing user behavior, optimizing CRM campaigns, and providing data-driven insights for marketing decision-making.

Build and maintain large-scale data pipelines and data warehouse systems. Prepare complex datasets, implement ETL/ELT and data marts, improve data reliability and quality, document lineage in the data catalog, optimize analytical queries, operate event-driven pipelines, and mentor junior engineers.

Lead end-to-end trading operations projects: gather and analyze data, design and implement solutions, manage stakeholders, maintain project documentation, drive process improvements and KPI/automation (including ML), contribute to divisional strategy, and communicate results across teams.

Designs skill frameworks, assessments, learning paths, onboarding, e-learning, microlearning, simulations, and coaching resources for Support and CRM teams. Conducts skill-gap analysis, evaluates learner progress, calibrates standards with operational leaders, and improves content using performance data. The role also supports AI simulations, gamified learning, platform enhancements, and multiple learning projects while managing deliverables independently.

Creates, maintains, and audits internal and external knowledge bases across Zendesk and Confluence. Develops content for AI-driven tools, manages escalated knowledge requests, coordinates UAT activities, facilitates control-group feedback, and collaborates with cross-functional stakeholders. The role also supports knowledge-management processes, information architecture, content improvement, and projects that enhance knowledge sharing and accessibility.

Provide multilingual customer support and issue resolution through live chat, phone, and email. Process requests, troubleshoot technical issues, verify client documents, escalate cases through Salesforce or Jira, provide status updates, prepare reports, and meet quarterly KPI targets. The role requires English and Uzbek communication skills, accuracy, multitasking, reliability, and a customer-focused approach.

Provide legal support across B2B, payments, digital marketing, partnerships, crypto, finance and affiliate matters. Draft, review, and negotiate commercial agreements, ensure alignment with internal procedures, advise cross-functional teams, manage external counsel, maintain contract records, and monitor relevant legal and regulatory developments.

Serve as primary contact for partners in Kenya: retain and grow partner portfolio, provide relationship management and support, educate partners on Exness platforms, drive business development and promotional campaigns, attend industry events, ensure compliance, and use reporting tools to monitor performance.

Provides multilingual customer support and issue resolution through live chat, phone, and email. The role processes requests, troubleshoots technical issues, verifies client documents, escalates cases through Salesforce or Jira, communicates status updates, prepares reports, and meets customer service KPIs.