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The Director, Product Management at EQ Bank is responsible for developing a banking product strategy roadmap to enhance the banking experience for customers. This role involves understanding customer needs, developing new digital products, managing project delivery, and overseeing a product team. The ideal candidate will have strong leadership skills and the ability to drive product innovation in the digital banking space.

Conduct random sample and end-to-end quality audits for customer facing and transactional functions. Review verbal and written communication with customers, and administrative processing to ensure adherence to policies and procedures. Provide recommendations for improvements based on observed trends and results.

The Senior Product Owner, Broker Experience is responsible for improving the experiences of brokers, internal teams, and other users through developing new products and feature enhancements on technology assets. They work closely with Sales and business teams to enhance broker experience and manage related risks.

Deliver exceptional customer service, field inbound calls and chats, resolve customer issues, ensure adherence to regulatory requirements, and identify opportunities for continuous improvement in customer experience and product delivery.

The Senior Manager, Canadian Banking Advisory is responsible for providing compliance advisory on regulatory requirements for various banking products. They collaborate with stakeholders to assess risks, develop and review compliance policies, monitor legislation, and provide compliance training. This role reports to the Senior Director, Deputy Chief Compliance Officer and involves critical thinking, problem-solving, and strategic advisory for the first line of defense.

The HR Coordinator role involves providing support in various areas of the human resources department, coordinating HR initiatives and projects, managing HR administration tasks, overseeing onboarding processes, and assisting with project work such as intern activities and special projects. The role also includes responsibilities in employee file management, job evaluation, meeting coordination, new hire orientation, and assisting with HR-related training sessions.

The Staff Software Engineer will enable EQ Bank’s Challenger Bank aspiration by managing multiple cross-functional pods dedicated to launching new products, features, and ongoing business value for digital bank apps. They will drive the evolution of Cards and Rewards services platform into a modern, API-driven micro-services architecture using Azure Cloud, DevOps, and PaaS services. This role involves working in Agile Software Development and collaborating closely with Digital Banking Business and Product teams to deliver outcome-driven solutions.