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Leads sea freight pricing and procurement for FCL and LCL products, negotiating with carriers and service providers, managing quotations, RFQs, tenders, trade lanes, and vendor performance. Oversees sea cargo operations, P&L, invoice accuracy, claims, customer escalations, and process improvements. Develops commercial strategies, monitors carrier performance, supports sales growth, and manages stakeholder relationships across customers, agents, carriers, and internal teams.

Tracks shipments, updates customers, supports sales with abnormal shipment handling, prepares monthly statements and quotations, coordinates with accounting and operations, and follows up on customer inquiries and payments.

Manage sea cargo import and export procedures, freight forwarding, customs clearance, shipping documentation, and customer communications. The role requires knowledge of sea logistics and forwarding operations, proficiency in Microsoft Office, strong English communication, and at least two years of relevant experience or internship experience.

Provides administrative and office support, including sending bills and invoices, inventorying and distributing supplies, processing expenses, maintaining attendance records, booking travel and company vehicles, coordinating reception calls, and arranging office equipment maintenance. Handles routine administrative transactions and additional assignments from management.

Manage and grow major multinational accounts in the freight forwarding and logistics sector. Responsibilities include prospecting, client visits, account retention, developing trade lanes, submitting RFQs and tenders, preparing quotations, tracking sales activities in CRM, meeting KPIs, following up on payments, generating qualified leads, and collecting customer feedback. The role requires strong freight-forwarding market knowledge, import/export air and sea freight sales experience, negotiation skills, and a proven track record with established accounts.

Develops and manages multinational and corporate customer accounts through regular client engagement, retention, and business growth. Coordinates with product, sales, tender, and operations teams to develop trade lanes, submit RFQs and quotations, establish SOPs, and convert opportunities. Maintains daily Salesforce activity reporting, follows up on leads and proposals, meets KPIs, monitors customer satisfaction, and supports timely payment collection.

Manage agent inquiries for global network development, responding within defined service levels and coordinating with product and pricing teams to prepare proposals. Monitor response performance, maintain data quality, identify root causes, and escalate issues. Analyze agent business patterns and lost quotes to support route development and new business wins. Prepare reports, communicate with stakeholders, and improve inquiry-handling processes within the logistics and freight-forwarding environment.

Support Air Import Operations by handling documentation, trucking arrangements, data entry, and following up on orders.

Supports company secretarial and corporate compliance activities, including Board and Committee meeting documentation, ROC filings, statutory registers, compliance tracking, notices, agendas, minutes, resolutions, and Companies Act compliance. Coordinates with internal stakeholders and external legal advisors while maintaining accurate records and timelines.

Manages sea cargo import and export procedures, freight forwarding, shipping-line logistics, customs clearance, and customer service. Requires strong English communication, Microsoft Office proficiency, commercial thinking, teamwork, and knowledge of sea cargo operations. CargoWise familiarity is advantageous.