Top Tech Jobs & Startup Jobs

Leads strategic, cross-functional projects within Agoda’s Customer Experience Group, managing roadmaps, timelines, risks, stakeholders, and deliverables. Partners with senior executives and teams across Booking Holdings to improve customer and partner processes through automation, tooling, and performance initiatives. Tracks key metrics, analyzes performance, prepares leadership reports, and drives alignment, accountability, and business outcomes.

Analyzes fintech partner commercials, validates invoices against contracts and transaction data, performs monthly reconciliations, maintains financial controls and documentation, coordinates with BI teams and external partners, supports audit walkthroughs, and develops data-driven business cases for payment initiatives.

Handle high-volume customer and partner inquiries via phone, email, and chat; resolve booking issues end-to-end (changes, cancellations, payments). Meet individual and team KPIs, apply Agoda policies, safeguard customer data, and collaborate with teams to resolve complex cases while working rotational shifts in a hybrid model.

Lead and support cross-functional service optimization projects for workforce management, including forecasting, capacity planning, scheduling, automation, and contact-flow redesign. Use SQL and Python to analyze operational data, develop scalable frameworks, improve real-time efficiency, and identify AI applications. Partner with WFM and operations teams to deliver staffing strategies, system implementations, and automation initiatives in an ambiguous, data-driven environment.

Build backend services, APIs, webhooks, automation, and AI-powered developer tools. Integrate LLM capabilities into code-review workflows, write tests, troubleshoot development and CI/CD issues, and use GitLab integrations, observability, containers, and safe deployment practices. Collaborate with engineers and internal users to improve developer experience through automation, feedback, and iterative product enhancements.

Manages end-to-end data and analytics initiatives for Finance stakeholders. Consults with users to design scalable data solutions, builds data workflows, dashboards, and reports, and improves reporting accuracy and automation. Responsibilities include data analysis, financial data ecosystem development, stakeholder collaboration, and potential data governance work.

Acquire new hotel partners across Japan by researching prospects, conducting outreach, presenting Agoda’s value proposition, negotiating commercial terms, onboarding properties, and supporting partner performance. Track acquisition pipelines and results using CRM tools, provide market insights, collaborate with internal teams, and monitor industry and competitor trends. The role requires bilingual Japanese and English communication, sales or business development experience, analytical ability, autonomy, and adaptability.

Partner with HRBPs and business leaders to support performance management, talent reviews, succession planning, career development, organizational design, and workforce capability planning. Analyze people and business data to identify talent trends, risks, and opportunities; facilitate evidence-based talent discussions; coordinate talent processes; and develop practical tools, guidance, and recommendations that improve organizational performance.

Supports talent management and organizational performance through performance management, talent reviews, succession planning, career development, organizational design, and people analytics. Partners with HRBPs and business leaders to identify talent needs, analyze workforce data, facilitate evidence-based discussions, coordinate initiatives, and improve talent processes and tools across the organization.

Supports talent development, performance management, talent reviews, succession planning, career development, and organizational design. Partners with HRBPs and business leaders to analyze talent data, identify workforce risks and opportunities, coordinate performance processes, facilitate evidence-based discussions, and improve talent practices and tools. The role also provides practical insights, supports multiple initiatives, and helps align organizational capability with current and future business needs.