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Manage a portfolio of 20–30 mid-market healthcare SaaS accounts, building stakeholder relationships, executing success plans, leading pilots and implementations, driving adoption, conducting QBRs, and owning renewals and expansion. Use customer usage data to identify risks and opportunities, guide organizational change, communicate value, and collaborate with Sales, Implementation, Product, and Customer Success Associates to achieve measurable outcomes.

Own product positioning, messaging, go-to-market strategy, launches, customer and competitive intelligence, and sales enablement across Heidi’s clinical AI product suite. Partner with Product, Sales, and Marketing to influence product strategy, drive adoption, support complex enterprise sales, develop customer proof, and improve pipeline and win rates. This senior individual contributor role combines strategic direction with hands-on execution in a fast-growing healthcare technology environment.

The SEO Localisation Specialist will develop local SEO strategies, optimize content for multilingual markets, and coordinate with local growth teams to drive organic growth in the healthcare AI sector.

Own and close a defined book of business in Canadian healthcare. Run full-cycle, multi-stakeholder sales from discovery to close, conduct deep clinical workflow discovery, deliver tailored demos, build pipeline via outbound/inbound/product signals, navigate procurement/legal/security, and collaborate cross-functionally to drive deal momentum and handoffs.

Serve as the senior strategic lead for 10–15 large NHS and health system accounts, advising executives, designing and leading multi-site implementations, orchestrating cross-functional delivery pods, driving adoption and expansion, owning renewals and commercial outcomes, and shaping scalable playbooks and pilot evaluation frameworks.

As a Senior Site Reliability Engineer, you will enhance operational reliability, participate in incident response, improve system observability, and automate operational tasks while collaborating with engineers to maintain production systems.

Lead the Mid-Market & SMB sales team, focusing on new business development, pipeline management, and team building while leveraging AI for sales processes.

Embed with enterprise health customers to deploy and maintain Heidi: own end-to-end onboarding (EMR integrations, SSO/SCIM, data pipelines), build custom clinical workflows in code, debug production issues, automate deployments, train customers, and feed field insights to Product and Engineering.

The Customer Success Manager will manage SMB and mid-market healthcare accounts, developing strategic success plans, driving adoption, and ensuring renewals while building strong relationships with stakeholders.

Heidi is seeking passionate individuals interested in improving healthcare through technology. This expression of interest allows you to join their Talent Community for potential future openings.