Supports employee success and HR operations, including BambooHR administration, benefits and perks, onboarding, employee records, documentation, payroll coordination, HR inquiries, compliance processes, and internal events. The role also assists with HR projects and process improvements while maintaining confidentiality, accuracy, and strong service to employees and stakeholders.

Own a strategic SaaS customer portfolio by onboarding clients, driving product adoption, conducting business reviews, monitoring account health, managing renewals, and identifying expansion opportunities. Build relationships with users and executives, develop success plans, communicate customer feedback to Product, coordinate support resolution, and demonstrate platform value through data-driven insights. Requires fluency in Italian, French, and English, residence near Milan, and monthly on-site client travel.