Own and prioritise product roadmaps, conduct customer discovery, translate partner technical requirements into product updates, break epics into user stories, define rollout and success metrics, and champion AI-driven automation and Lean/Agile processes across cross-functional teams.

Drive outbound prospecting to generate and qualify meetings for the sales team. Research target accounts, log activities in Salesforce, run high-volume multi-channel outreach, handle objections consultatively, and develop AI-assisted workflows to automate tasks and improve productivity and reporting.

Design and build high-performance, modular connectors and systems for third-party APIs and carrier networks. Architect scalable distributed systems, apply AI-assisted workflows, maintain test coverage, and follow Lean/Agile practices to continuously improve the platform.