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The Business Optimization Manager drives payment success by maximizing authorization rates and conversions through partner engagement and analytics. Responsibilities include managing partnerships, analyzing performance data, and collaborating cross-functionally to enhance payment processes.

Support EU AML/CTF compliance for PPRO by performing client onboarding reviews, EDD/ODD, SAR/STR filing, handling escalations (PEP/sanctions/adverse media), responding to RFIs, aiding regulatory reporting (CSSF), and improving controls. Act as AI champion to identify safe AI workflow efficiencies and support policy implementation, audit responses, and senior management reporting.

Lead ownership of commercial tech stack, vendor management, CRM/data governance, process engineering, and enablement. Rebuild Confluence, run Salesforce data cleanses, design lead routing and onboarding, deliver training, and drive tool adoption and cost optimisation to improve funnel efficiency and team ramp time.

Lead global brand strategy and LATAM market development to increase awareness, consideration, and influence. Drive thought leadership, storytelling, partner co-marketing, agency management, and team leadership while tying brand initiatives to commercial growth and performance.

The Business Optimization Manager will enhance payment success across markets by improving authorization and conversion rates through partnerships, performance analytics, and cross-functional collaboration.

Manage a high-value global client portfolio, develop tailored account plans to grow revenue, lead renewals and negotiations, analyze performance to protect and optimise revenue, cross-functionally ensure delivery, and act as a strategic payments advisor to identify upsell and retention opportunities.

Serve as primary operational contact for assigned clients, manage configurations and billing, optimize local/alternative payment methods, coordinate incident resolution, analyze transaction data and trends, lead QBRs with performance insights, advise on disputes/fraud/compliance, and act as a cross-functional bridge between clients and internal technical, risk, and commercial teams.

As a Sales Manager at PPRO, you will manage the sales pipeline, close contracts with clients in the payment industry, and drive product adoption while achieving revenue targets across APAC.

Lead and scale a global Customer Success team for payments platform; manage EMEA client portfolio, own escalations and incident response, optimize LPM/APM onboarding and processes, own reporting and QBRs, analyze macro transaction trends, provide actionable recommendations, and drive cross-functional alignment as the regional voice of the customer.

Provide technical and functional support to PSP clients: onboard and configure merchants, troubleshoot payment issues, raise Jira tickets, assist with API integrations, advise on billing/reconciliation, trace payments, maintain documentation, and collaborate with internal teams to optimize processes and client activation.