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As a Copywriter at Lawhive, you will be responsible for creating engaging content to illustrate the impact of our legal platform. Your tasks will include writing for our website and emails, improving existing copy, and ensuring compliance with our tone and SEO guidelines. You will contribute to building the marketing foundations of the company and help make legal access more consumer-friendly.

The Customer Operations Associate will be the primary point of contact for customers, providing support through email, chat, and phone. Responsibilities include unblocking users, managing customer queries, and performing daily operational tasks to enhance the customer experience in a fast-paced legal tech environment.

The Customer Support Manager will lead a team, optimizing workflows and processes in Zendesk and Intercom, ensuring exceptional customer service, handling escalations, and defining procedures. The role involves scaling the team and fostering a supportive environment while focusing on continuous improvement of customer experiences.