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Provide first-line technical support across email, chat, and ticketing; diagnose and resolve L1 issues for mobile/web/API/image workflows; reproduce bugs for engineering; assist onboarding and integrations; author KB and SOPs; escalate complex issues and meet SLA targets.

Own end-to-end onboarding and implementation for dealership customers, serving as primary contact from kickoff to go-live. Configure AI-driven visual merchandising and voice agent solutions, manage handovers with Sales, coordinate with Product/Engineering, track onboarding health, mitigate risks, educate customers, capture feedback, and optimize playbooks for faster, scalable deployments.

Lead the Conversational & Voice AI product (Vini) for dealership workflows: own roadmap, agent design, evaluations, latency and vendor choices, integrations, deployment quality, and dealer-facing configuration.