The Role
Own end-to-end onboarding and implementation for dealership customers, serving as primary contact from kickoff to go-live. Configure AI-driven visual merchandising and voice agent solutions, manage handovers with Sales, coordinate with Product/Engineering, track onboarding health, mitigate risks, educate customers, capture feedback, and optimize playbooks for faster, scalable deployments.
Summary Generated by Built In
Product Onboarding / Implementation Manager
Location: Gurugram
Timing: 06 PM - 03 AM (US Business Hours)
Experience: 4 - 8 years
Function: Product Onboarding / Implementation / Customer Success
Industry: AI SaaS | B2B
About Spyne
- Spyne is redefining how automotive dealerships present, sell, and service vehicles online. Our AI-powered platform transforms dealer operations through visual merchandising and conversational AI, enabling faster go-lives, higher conversions, and smarter engagement at scale.
- We help dealerships:
- Instantly enhance vehicle imagery with AI-generated backgrounds
- Create immersive 360° spins
- Produce AI-driven descriptive videos
- Deploy AI Voice Agents for Sales & Service that speak to customers, capture leads, and run outbound campaigns via VoIP
Trusted by leading dealer groups globally, Spyne sits at the intersection of AI, automation, and automotive retail.
Read more about us:
- Studio AI Product - Link
- Retail AI Product - Link
- Spyne New Office - Link
Series A Announcement:
- Spyne raises $16 Mil!
- Spyne raising another round!!
- Spyne secures funding for US Expansion!
Role Overview
As a Product Onboarding / Implementation Manager, you will own the end-to-end onboarding experience for dealership customers - ensuring a fast, frictionless transition from contract to go-live. You’ll work cross-functionally with Sales, Product, Engineering, and Support to translate complex AI products into simple, value-driven outcomes for customers.
This role is critical to converting pipeline into live revenue and long-term customer success.
What You’ll Do
- Own and drive end-to-end onboarding and implementation for new customers, from kickoff to successful go-live
- Act as the primary point of contact for dealerships during onboarding, setting clear timelines, expectations, and success metrics
- Configure and launch Spyne’s AI solutions including:
- Visual merchandising workflows (AI backgrounds, 360 spins, videos)
- AI Sales & Service Voice Agents and VoIP integrations
- Partner closely with Sales for smooth handovers and with Product/Engineering to resolve implementation dependencies
- Proactively identify risks, bottlenecks, and blockers—and drive them to closure
- Educate customers on product capabilities, best practices, and operational workflows
- Track onboarding health, timelines, and readiness using structured reporting and RAG status
- Capture customer feedback and implementation insights to influence product improvements and process automation
- Continuously optimize onboarding playbooks to improve speed, quality, and scalability
What We’re Looking For
- 4 - 8 years of experience in Product Onboarding, Implementation, Customer Success, or Technical Account Management in a SaaS environment
- Strong experience working with B2B customers, ideally in Automotive, Martech, Adtech, or AI-driven platforms
- Ability to understand and explain technical products in simple, business-oriented terms
- Proven track record of managing multiple implementations simultaneously with tight timelines
- Excellent stakeholder management and communication skills—both internal and external
- Highly organized, data-driven, and comfortable operating in a fast-scaling environment
- Experience with CRM, onboarding tools, or project management platforms is a plus
Nice to Have
- Exposure to AI products, automation, or voice/telephony systems
- Experience working with automotive dealerships or dealer groups
- Startup or high-growth SaaS experience
Why Join Spyne
- Work at the forefront of applied AI in automotive retail
- High-impact role with ownership and visibility across teams
- Opportunity to shape onboarding processes at scale
- Fast-growing global customer base and ambitious growth roadmap
- Collaborative culture with room to innovate and build
Skills Required
- 4-8 years experience in Product Onboarding, Implementation, Customer Success, or Technical Account Management in a SaaS environment
- Experience working with B2B customers (automotive, Martech, Adtech, or AI-driven platforms preferred)
- Ability to understand and explain technical products in simple, business-oriented terms
- Proven track record managing multiple implementations simultaneously with tight timelines
- Excellent stakeholder management and communication skills (internal and external)
- Highly organized, data-driven, and comfortable operating in a fast-scaling environment
- Experience with CRM, onboarding tools, or project management platforms
- Exposure to AI products, automation, or voice/telephony systems
- Experience working with automotive dealerships or dealer groups
- Startup or high-growth SaaS experience
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The Company
What We Do
One of the biggest pain points for any online seller is to showcase their products in the best possible manner to grab customer attention and increase conversions. Spyne is transforming the way businesses create their catalog using state-of-the-art AI technology. No studio. No photography skills. No complex processes. Just Spyne to create stunning catalogs that drive 40% better conversions. We are building first-of-its-kind AI that would transform the way businesses will create high-impact catalogs without the need for a physical studio. We are building computer vision and AI technology to automate image processing workflows. This will help any business or marketplace shoot, edit, and publish product visuals at scale, at a fraction of the cost, and time. We are helping large e-commerce marketplaces in the automotive, food, fashion, real estate, and retail industry create and upgrade high-quality visual catalogs at scale. Founded in 2018, Spyne is headquartered in Gurugram, India serving 80+ customers across 15+ countries including Amazon India, Karvi, OLACars, and The Luxury Closet Dubai. We are backed by Accel Partners, Storm Ventures, and other marquee investors.
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