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The Sales Development Representative will generate outbound pipeline for an AI-native CLM platform through cold calls, email, social, video, and industry events. Responsibilities include researching complex organizations, identifying stakeholders, conducting discovery calls, qualifying opportunities, engaging legal and business leaders, representing the company at events, and maintaining accurate CRM records for Account Executive handoffs.

Develop outbound pipeline for SpotDraft’s legal-tech SaaS platform through cold calls, email, social, video, and in-person events. Qualify prospects, conduct discovery with legal and operations leaders, research stakeholders, personalize outreach using AI tools, represent the company at industry events, and maintain accurate CRM records for Account Executive handoffs.

Lead SpotDraft’s content marketing strategy across flagship research, industry reports, data-driven storytelling, conversion copy, campaigns, SEO, and executive thought leadership. The role transforms legal-tech and AI insights into authoritative content, manages editorial and distribution programs, measures performance, and strengthens brand visibility across SaaS and legal markets. It partners cross-functionally with demand generation, product marketing, design, and leadership to create high-impact, multi-channel content that drives pipeline and market influence.

Own the post-sale customer journey, including activation, onboarding, adoption, retention, and expansion. Lead workshops, deployment projects, business reviews, and executive stakeholder engagements. Develop measurable success plans, monitor customer health and renewal indicators, identify upsell opportunities, and build strong relationships that align customer outcomes with product adoption.

Own product development from customer discovery through delivery. Collaborate with engineering, design, legal tech, sales, support, and customer success teams; create requirements, wireframes, user stories, training, and knowledge bases; analyze customer and product data; and deliver high-impact SaaS features. The role requires strong customer empathy, communication, UX understanding, technical fluency with APIs, and the ability to operate effectively in ambiguous, fast-paced environments.

Conduct outbound, multi-channel prospecting across phone, email, social, video, and events. Qualify pipelines through discovery calls, research complex accounts, identify stakeholders, personalize outreach, create opportunities for Account Executives, and maintain accurate CRM records. The role targets legal, operations, procurement, and other business leaders within high-value B2B SaaS accounts across APAC.

Partner with the CTO to operate engineering cadence, govern roadmaps, manage cross-functional technical programs, define engineering metrics, and deliver strategic initiatives. The role also improves organizational processes, supports hiring and onboarding, coordinates incident communications, and creates executive communications and operating documentation. Strong technical fluency, program management expertise, and familiarity with security, compliance, cloud, SRE, data, and AI concepts are required.

Manage end-to-end SaaS customer implementations and onboarding, including requirements workshops, product configuration, third-party integrations, customization support, documentation, training, and rollout planning. Partner with customers, engineering, product, and integrations teams to align CRM, HRMS, procurement, ticketing, SSO, and API integrations with SpotDraft’s platform while meeting project objectives and timelines.

Coordinate end-to-end virtual and on-site event operations, including scheduling, run-of-show planning, platform setup, venue and vendor logistics, shipping, inventory, budgeting, and expense tracking. Maintain event calendars, timelines, SOPs, and checklists while serving as the operational contact for stakeholders and partners. Troubleshoot issues proactively and ensure smooth event execution and wrap-up.

Senior backend engineer expected to design and evolve scalable, high-performance distributed systems end-to-end, drive architecture and platform decisions, build and own APIs/services, mentor engineers, reduce technical debt, and partner with leadership on long-term technical strategy.