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Responsible for overseeing local operations in Japan, managing the ICT team, strategic planning, budget management, compliance, and overall performance of ICT services.

Lead and grow strategic enterprise accounts by building executive relationships, developing account plans, driving revenue growth, negotiating contracts, coordinating cross-functional teams, forecasting sales, and meeting quota targets.

The System & Network Engineer will manage virtualization platforms, administer Windows Server environments, troubleshoot networks, perform upgrades, and support disaster recovery, while collaborating with internal teams and vendors.

Generate and qualify leads via cold calling and electronic communications, maintain client relationships, perform phone sales pitches, manage CRM updates, and follow up on all leads to drive results.

The Customer Success Executive leads customer success for assigned accounts, manages service delivery, ensures satisfaction, and maintains long-term relationships while overseeing a team and addressing operational gaps.

Responsible for managing IT documentation, supporting infrastructure operations, ensuring compliance with standards, and collaborating with stakeholders to create clear technical documents.

Create and maintain centralized IT infrastructure documentation (SOPs, runbooks, topology, asset inventories). Support infrastructure operations, change and incident records, compliance with ITIL/ISO27001, and audits. Collaborate with administrators, network and security teams to capture knowledge, provide documentation training, and report documentation coverage to IT management.

The Enterprise Account Manager is responsible for securing deals with enterprise clients, managing accounts, and meeting IT needs for business growth.

The IT Support Engineer provides on-site and remote technical support for end-users, manages IT systems, and ensures customer satisfaction.

Provide technical support for end users, troubleshoot devices and applications, manage accounts for new employees, and maintain IT inventory.