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Investigate fraud cases, monitor suspicious transactions, assess fraud risks, analyze fraud data, maintain dashboards, support reporting and training, and collaborate with agents, legal teams, authorities, and business stakeholders to protect customers and financial operations.

Own day-to-day operations for Wave’s financial services products, including merchant advances, insurance, lending, and savings. Coordinate internal teams and external partners, triage and escalate issues, monitor SLAs, identify recurring problems, analyze data for lending risks, and support collections or merchant engagement. Manage partner payments, invoicing, revenue reconciliation, and project support for new product launches. The role is office-based in Senegal with potential travel to field locations.

Leads Wave’s global marketing function across payments and growth, developing brand and go-to-market strategies, managing internal teams and external partners, optimizing customer acquisition costs and budgets, and ensuring consistent communications across markets. The role oversees multi-channel campaigns, including offline media, social content, influencers, PR coordination, partnerships, and marketing performance measurement across Africa.

Provide corporate and commercial legal counsel to Wave’s Mali team, including drafting and negotiating contracts, managing legal operations, litigation, employment matters, corporate secretarial duties, risk mitigation, data privacy, consumer protection, licensing, regulatory compliance, and external counsel. The role supports cross-functional teams, implements legal policies, manages complex negotiations, and advises on legal risks while reporting to the Head of Legal.

Provide face-to-face and ticket-based IT support, resolve hardware, workplace technology, networking, telephony, SMS, and connectivity issues, and maintain employee and office equipment. Manage tickets, assets, onboarding and offboarding, vendor coordination, and hardware lifecycle processes. Support data center activities, troubleshoot SIP/VoIP and SMPP systems, maintain service levels, escalate complex issues, mentor junior technicians, and lead small operational improvement projects.

Provide independent end-user, hardware, workplace technology, network, connectivity, telephony, and SMS support in the Ouagadougou office. Manage tickets and SLAs, deploy and track hardware, troubleshoot infrastructure and VoIP/SMPP issues, coordinate vendors, support onboarding and offboarding, maintain documentation, lead small projects, and escalate complex issues while mentoring junior technicians.

Own the product and technical aspects of external partner integrations: evaluate technical readiness, scope and translate requirements, lead cross-functional delivery from development to production, monitor post-launch health, drive partner relationships and negotiations, use transaction data to prioritize, and standardize integration playbooks across markets.

Protects mobile money customers, agents, and the business from fraud. Responsibilities include assessing fraud risks, identifying vulnerabilities, monitoring suspicious transactions, investigating and escalating cases, coordinating with legal teams and authorities, analyzing fraud data, preparing dashboards and reports, supporting training, and communicating with agents and stakeholders. The role is based in Niamey with occasional travel to field locations across Niger.

Provide practical legal advice across Burkina Faso and Niger: draft, review, and negotiate contracts; manage contracting processes; support litigation, corporate governance, employment issues, company secretarial duties, regulatory and data privacy compliance; manage external counsel; and partner with risk, compliance, and operational teams to identify and mitigate legal risks.

Provide administrative support to the Senior Buyer and Procurement Officer: prepare and issue purchase orders, ensure completeness of procurement documentation, track requests, orders and deliveries, maintain contract repository, liaise with vendors and Finance for invoice matching and payments, keep procurement trackers and dashboards current, and coordinate with departments. Manage procurement operations for Cote d'Ivoire and ensure strict compliance with procurement policies.