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Manage client relationships and develop, execute, and optimize display media strategies, primarily through Amazon DSP. Responsibilities include budget allocation, campaign planning, performance reporting, competitive benchmarking, retail media analysis, product launch planning, and identifying sales opportunities. The role also requires educating clients and internal teams on DSP best practices, presenting strategic recommendations, and aligning advertising programs with broader business objectives.

Owns EMEA onboarding and continuous enablement for customer-facing teams. Designs role-specific onboarding programs, manages schedules and progress, maintains enablement content, adapts training for regional needs, gathers feedback, identifies knowledge gaps, and coordinates priorities across Sales, Product, and Customer Success. The role independently executes enablement programs and may expand into broader product enablement ownership.

Lead Helium 10’s customer experience organization and strategy across Customer Success, Support, Managed Services, and Sales. Drive product adoption, retention, renewals, expansion, and customer health through scalable human-led and AI-enabled programs. Build teams, processes, playbooks, and technology systems while partnering with Product and Marketing to improve the end-to-end customer journey. Serve as the voice of the customer, shape company strategy, and develop a high-performing leadership culture.

Manage incoming customer contracts from review through execution, assess risk, negotiate terms, escalate exceptions, and maintain contract systems. Build standardized workflows, templates, playbooks, and decision guidelines to scale contract operations. Partner with Legal, Sales, and Finance, support complex agreements, communicate with customers, improve processes, and coach teams on contract fundamentals and escalation paths.

Supports the design and execution of marketing websites, landing pages, digital experiences, and print assets. Applies established design systems, responsive and accessibility principles, and UX/UI best practices. Collaborates with marketing, product, engineering, and development teams, participates in design reviews, prepares assets, and supports no-code WordPress publishing and QA under senior designer guidance.

Own the global B2B demand generation function, including strategy, budget, pipeline, paid media, lifecycle marketing, integrated campaigns, partnerships, and referral programs. Lead managers and individual contributors, establish global methodologies and measurement standards, align regional marketing and sales teams, manage channel performance and attribution, and drive continuous testing to improve lead quality, conversion, and revenue pipeline.

Leads Pacvue’s EMEA marketing function, owning regional strategy, team leadership, integrated campaigns, localized product and demand-generation efforts, events, lead generation, pipeline development, and campaign performance reporting. The role partners with global marketing, sales, product, and corporate leadership while managing regional priorities and results across Europe.

Own product enablement across Pacvue by creating client-facing release notes and roadmaps, shaping in-product guidance, designing and delivering product training, supporting onboarding, and developing product demo workflows. Measure engagement and business impact, identify capability gaps, and align product launches with sales and customer success readiness. The role requires translating complex SaaS functionality into clear messaging and training for internal teams, partners, and clients.

Own scaled and one-to-many customer success programs for Helium 10 Ads and Amazon advertising customers. Develop onboarding, adoption, retention, renewal, and expansion strategies; manage a small portfolio of strategic accounts; conduct business reviews; identify growth opportunities; analyze advertising performance and customer data; improve self-service experiences; and partner cross-functionally to increase engagement, ROI, and retention.

The Senior Display Media Account Manager develops and executes digital media strategies, focusing primarily on Amazon DSP, while fostering client relationships, providing analytics, and driving business growth for clients.