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Lead and coach a team of Intake Specialists to deliver excellent patient and caregiver service. Manage performance, resolve escalations, monitor workflows for compliance, drive process improvements, train staff, and maintain partner relationships to meet case management metrics.

Manage accounts receivable within a healthcare revenue cycle environment: review outstanding balances, research payment and claim discrepancies, assist with payment posting and reconciliations, support billing activities, partner with internal teams to resolve account issues, escalate recurring problems, and support reporting and month-end close tasks to improve collections and cash flow.

The Onboarding Specialist I manages caregiver onboarding activities, ensuring paperwork completion, education, and coordination for start of care, while upholding compliance and case management standards.

Develop and maintain a centralized knowledge base and LMS, create training content, and support employee training and development across FreedomCare.

Implement and document standardized intake and onboarding processes for new states. Train staff, manage caregiver and patient onboarding using Salesforce and TalkDesk, ensure regulatory/HIPAA compliance, improve launch processes, troubleshoot operational issues, and build stakeholder relationships to drive timely care placements.

Implement and document standardized intake and onboarding processes for new-state launches, train staff, manage caregiver and patient onboarding using Salesforce and TalkDesk, resolve operational roadblocks, ensure state-specific compliance (HIPAA/regulations), and provide feedback to improve launch processes.

Implement and standardize intake and onboarding processes for new-state launches. Document processes, train staff, manage high-volume caregiver and patient onboarding using Salesforce and TalkDesk, ensure state-specific compliance (HIPAA), resolve operational roadblocks, and collaborate across teams to refine launch operations.

Implement standardized intake and onboarding processes for new states, train staff, use Salesforce and TalkDesk, manage high-volume patient and caregiver engagement, ensure compliance with state healthcare regulations and HIPAA, and improve launch operations across markets.