Top Tech Jobs & Startup Jobs

Lead enterprise CCaaS deployments, managing 2-4 implementation engineers through full software delivery. Translate customer requirements into plans and configurations, oversee CRM/API integrations and workflow design, manage schedule/scope/budget and RAID logs, communicate status to stakeholders including C-level, collaborate with partners, and maintain implementation-related internal applications to ensure high customer satisfaction.

Design, author, and iteratively optimize LLM evaluation prompts for Five9 AQM; define evaluation scope and pass/fail criteria with customers; select and analyze call samples; measure precision/recall; maintain a versioned prompt library; collaborate with QA and implementation teams; debug prompt failures; develop standards, templates, and support pre-sales demonstrations.

Lead design and implementation of network-as-code and large-scale SDN/container networking. Build CI/CD pipelines, automate security and traffic policies, validate network state, troubleshoot complex routing and overlay issues, and drive technical strategy and documentation across global, multi-tenant cloud and bare-metal environments.

Implement and support DNS and Kubernetes architecture in a private cloud environment, ensuring scalability, resilience, and performance optimization through IaC tools, while collaborating with teams and managing incidents.

The Mid-Market Account Director manages customer relationships, develops sales strategies, upsells products, and drives revenue within existing accounts, while ensuring customer satisfaction.

Support product managers across the CCaaS product suite by researching customer problems, assisting with AI/data-driven feature development, drafting PRDs and user stories, working with engineering in Agile ceremonies, coordinating UAT and releases, and engaging with customers and stakeholders to validate product direction.

Support product managers across CCaaS product lines by researching customer problems, assisting with AI-driven feature definition, writing PRDs and user stories, coordinating with engineering on Agile delivery, and participating in customer validation and launch activities.

Lead and deliver multiple complex cross-functional programs, manage dependencies and risks, establish governance, drive execution and reporting, partner with engineering/product/ops/finance, and mentor TPMs to improve delivery velocity and quality.

Design, build, and scale enterprise integrations and automations using Workato. Define integration standards, implement secure authentication, optimize performance and error handling, troubleshoot cross-system production issues, mentor engineers, and incorporate Workato AI capabilities where appropriate.

Administer and evolve Five9's NetSuite deployment and adjacent finance apps (Ramp, Coupa, HighRadius). Support NetSuite Financials, customizations, integrations, period-end close, releases, sandbox testing, troubleshooting, documentation, and cross-functional collaboration with Finance, Accounting, IT, developers, and consultants.