Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are actively seeking a Senior Technical Program Manager to focus on driving and delivering multiple complex programs simultaneously across the Five9 organization. In this exciting role, you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9's latest product offerings.
This role is a mix of strategic and tactical, where, using your extensive technical and leadership expertise. You will own the program, anticipate, and mitigate risks whilst balancing business needs against technical constraints. You will be required to build strong relationship between the Product Engineering applications/services, Product Management, as well as various Business Operations, Finance, and Executives alike. Strong communication skills are a must. Your responsibilities will include establishing commitments from dependencies, ensure high quality deliveries, and increase the productivity and velocity of the team to implement strategy and execution.
Key Responsibilities:
- Build the technological knowledge necessary to assess readiness through communications, reviews, and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity.
- Manage a portfolio of cross-functional initiatives, surfacing dependencies, mitigating risks, and ensuring outcomes align with company OKRs.
- Drive program execution and measurable performance. Establish governance frameworks over prioritization decisions to ensure alignment with key performance indicators and business outcomes.
- Act as an influential member of a highly integrated team composed of both technical and non-technical members.
- Work within a diverse team environment to build and execute work plans and schedules as applicable for program success.
- Plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders.
- Partner with stakeholders to define requirements, align priorities, and drive delivery across engineering, product, architecture, finance, and operations.
- Provide clear, concise program and portfolio reporting to leadership, enabling data-driven decision-making.
- Champion continuous improvement initiatives to scale agility, visibility, and velocity across programs.
- Mentor and coach other TPMs and cross-functional partners, raising the bar for delivery excellence, stakeholder engagement, and execution discipline.
Requirements:
- 7+ years of Technical Program Management experience in a related industry.
- A bachelor’s degree in engineering, Computer Science or equivalent.
- Exceptional written and verbal communication.
- A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on initiatives.
- Thorough understanding of software development lifecycle from conception to delivery.
- Experience working with cloud-based technologies (AWS/GCP preferred).
- Experience managing programs across cross functional teams, building processes, and coordinating release schedules.
- PMP, Prince2, CSM, or equivalent.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- 7+ years of Technical Program Management experience
- Bachelor's degree in Engineering, Computer Science, or equivalent
- Exceptional written and verbal communication
- Detail-oriented, self-motivated with ability to follow-through on initiatives
- Thorough understanding of software development lifecycle from conception to delivery
- Experience working with cloud-based technologies
- AWS or GCP experience
- Experience managing programs across cross-functional teams, building processes, and coordinating release schedules
- PMP, Prince2, CSM, or equivalent certification
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
