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Execute high-volume, complex software project setups and configurations; manage inbound setup requests and Intercom tickets; follow Asana checklists and protocols; escalate issues and submit development/bug requests; train new Implementation Specialists; assist internal audits, user communications, and provide technical input to account managers to ensure accurate platform configurations.

Own full payroll cycle for assigned clients: review and calculate timecards for federal/state/union compliance; enter start documents; compile payroll reports and invoices; manage payroll releases and accounting imports; support VIP and heavily unionized clients; perform payroll-related admin tasks; and train and support Payroll Administrators and Coordinators.

Design, develop, test, and deliver internal and external reporting and data solutions. Build automated and self-service reports, resolve data issues, manage project timelines, create documentation and training, and partner with engineering and operations to ensure data accuracy and client-facing reporting needs are met.

Serve as primary client contact for GreenSlate production accounting and payroll software via phone, email, and chat. Troubleshoot issues, log tickets in HubSpot, escalate and submit bugs, assist QA testing and user communications, and perform GL data integrity reconciliations to ensure client success.

Build and maintain a cloud-based production finance application using C#, JavaScript/TypeScript, and microservices. Follow SOLID principles, TDD, and CI practices; collaborate with product and engineering teams; contribute to SPA front-end and RESTful APIs; participate in code reviews, pair programming, and onboarding to shape architecture and reduce technical debt.

Take technical ownership of core components in a production finance platform. Design and implement SPA features with React, TypeScript, and .NET backend, using MS SQL, Dapper/Entity Framework, RESTful APIs, TDD, and SOLID principles. Participate in code reviews, pair programming, architecture docs, and cross-team collaboration across offices.

Serve as the first client contact during onboarding to GreenSlate's production finance/payroll platform. Configure projects, collect client data, manage check-printing logistics, track onboarding in Asana, answer calls/emails, escalate issues, maintain payroll form repository, and assist users with basic software questions to ensure successful client launch and satisfaction.