Implementation Specialist II

At GreenSlate, we make our clients’ needs a priority, knowing that our customer service sets us apart from our competitors.  We’re looking for an outgoing individual with a passion for technology and a desire to provide an exceptional level of service to join our growing support team.  As the POD Implementation Specialist, you'll own initial project setups and ongoing setup changes for the clients assigned to your POD, working side by side with your POD's Account Manager and Technical Account Manager to make sure every client is fully supported from onboarding through the life of the account. This is a client-facing role: you'll lead setup calls, answer client questions directly, and be a familiar, trusted point of contact for your POD's clients.

This role is remote within the United States.

GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com.                                                                  

• Complete initial project setups and ongoing setup changes for all clients assigned to your POD, including complex and studio-level configurations as needed
• Serve as a client-facing point of contact for your POD clients, leading onboarding and setup calls with a friendly, knowledgeable presence
• Partner closely with your POD's Account Manager and Technical Account Manager to ensure clients are fully supported across the relationship, from setup through ongoing service
• Answer incoming support calls and emails from POD clients, and manage requests through Intercom
• Follow Asana checklists and established protocols for each project setup and modification
• Escalate technical or account issues to the appropriate POD partner (TAM or Account Manager) as needed
• Submit software development requests and bugs to development on behalf of POD clients
• Maintain and update POD-specific templates, documentation, and configuration standards
• Monitor production timelines and set up milestones to keep client projects on track
• Assist with planning and coordinating client communications for your POD
• Train and support new Implementation Specialists as needed
• Provide coverage for fellow POD Implementation Specialists during planned absences

• Bachelor's degree
• 3+ years of customer service experience
• 2+ years of software implementation or project onboarding experience
• Comfortable being client-facing and building trusted relationships with a defined portfolio of clients
• Able to work well within a small, cross-functional team alongside an Account Manager and Technical Account Manager
• Able to handle high volumes and work under pressure
• Holds themselves accountable for completing their own tasks correctly
• Self-monitoring, self-aware, and self-correcting
• A desire to find the solution, not just finish the task
• Enthusiastic about providing superior customer service
• Excited to learn the ins and outs of GreenSlate's software platforms
• Experience supporting accounting or other business operations software
• Knowledge of production workflows and accounting basics is a plus
• Excellent listening and communication skills
• Extremely focused and detail-oriented

           
WHAT YOU CAN EXPECT FROM US

• Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
• Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
• Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
• Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
• A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do

$65K to $72K

The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to hear and see. The employee is regularly required to stand and sit/ The employee is regularly required to practice manual dexterity sufficient to operate standard office equipment. Specific vision abilities required by this job include close vision and distant vision. While performing the duties of this job, the employee is exposed to standard office equipment. Occasionally called upon to work hours in excess of the normal daily schedule.  The employee may need the ability to lift up to 50 pounds.

GreenSlate is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. GreenSlate makes reasonable accommodations for handicapped and disabled team members. At GreenSlate, we take steps to ensure our customers and applicants remain safe from online fraud and scams. We never ask for credit card numbers, credit reports, or other sensitive information as part of our application process, and we do not require applicants to purchase training or pay a fee. We encourage applicants to do research before engaging in any transaction and never give out their credit card or bank account information to any unknown parties.

GreenSlate is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.