The Monitoring Engineer will manage and maintain Zabbix monitoring systems, assist technical services, develop security standards for monitoring applications, configure software monitoring, and ensure documentation of processes. The role involves ticket management, customer communication, and adherence to service schedules.

The Project Manager oversees technology projects, ensuring scope, time management, and customer communication are maintained to improve client satisfaction. The role involves task management, milestone tracking, client updates, risk escalation, and documentation maintenance while promoting process improvements.