POSITION OVERVIEW
The Senior Infrastructure Support Engineer role is responsible for the operations of secure and highly available eDiscovery platforms, servers, and networks. They, install, maintain, upgrade, and continuously improve the client’s operating environment. They also maintain the ongoing reliability, performance and support of the infrastructure. This includes monitoring the eDiscovery; problems and planning for growth.
Successful infrastructural engineers should have good communication and collaboration skills, excellent analytical, problem-solving and time-management skills. The Infrastructure Engineer is also responsible for obtaining and maintaining relevant training and certifications as well as keeping up-to-date with the software and hardware being supported. The scope of the role will include responsibility for the upgrade activities of eDiscovery applications.
This is a fully remote role with the potential for some travel based on client needs. We are currently only hiring in the USA, Poland, and India for this opportunity.
RESPONSIBILITIES INCLUDE…
- Implementation and Support of eDiscovery applications and supporting infrastructure
- eDiscovery software support, with the ability to triage and route calls to appropriate parties
- Assisting Application Support Engineers with application issues; employing root causes analysis
- Ensuring client environments adhere to System Requirements as outlined by the George Jon best practices
- Maintaining client environments across George Jon’s global footprint.
- Developing in-depth knowledge of George Jon’s offerings and how it relates to the customer’s needs
- Assisting Team Members and/or providing escalation support
- Creating and editing documentation of internal processes and procedures
- Communicating with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Entering all work as service tickets into ConnectWise; managing and logging all time and expenses
REQUIREMENTS
- Intermediate knowledge of Relativity, NUIX, and LAW software platforms
- Windows Server 2012 and above Administration
- Scripting & Automation
- Microsoft SQL Server
- Microsoft IIS
- Microsoft Clustering
- Firewall Administration (SonicWALL preferred)
- Advanced Networking
- Virtualization administration (VMWare preferred)
- Storage (SAN, NAS, DAS)
- Cisco routing and switching; Force10 a plus
- Dell Hardware and Software experience
- Ticket management; issue tracking, change log management
- Understanding of the EDRM Framework
- Ability to work and communicate effectively in a team, and while working independently
- Ability to embrace a fast-paced, occasionally high-pressure, environment and thriving while handling multiple projects/issues
NICE-TO-HAVES
- Relativity Infrastructure Specialist or Relativity Certified Administrator
- Ability to travel internationally
Skills Required
- Intermediate knowledge of Relativity, NUIX, and LAW software platforms
- Windows Server 2012 and above administration
- Scripting & Automation
- Microsoft SQL Server
- Microsoft IIS
- Microsoft Clustering
- Firewall administration
- SonicWALL
- Advanced networking
- Virtualization administration
- VMWare
- Storage (SAN, NAS, DAS)
- Cisco routing and switching
- Force10
- Dell hardware and software experience
- Ticket management; issue tracking; change log management
- ConnectWise (service ticket entry and time/expense logging)
- Understanding of the EDRM Framework
- Ability to work and communicate effectively in a team and independently
- Ability to handle multiple projects/issues in a fast-paced, high-pressure environment
- Relativity Infrastructure Specialist or Relativity Certified Administrator
- Ability to travel internationally
What We Do
GeorgeJon is a specialized technology advisory and services firm focused solely on the eDiscovery, Investigations and Governance industries. Since 2008, GeorgeJon has optimized technology platforms and operations for a global client base, supporting internal staff and supercharging platform performance/security while shrinking total ownership costs. We deliver tangible, bottom-line results that are driven by strategic architecture and workflow assessments, ongoing management/support, 24x7 Hypercare, and a Dell OEM technology stack built with two decades of best practices. For more information, visit georgejon.com.
