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Provides advanced technical support for QAD ERP applications and Progress databases. Diagnoses escalated issues, performs installations, upgrades, configurations, database optimization, backups, restores, and troubleshooting across Linux, Unix, Windows, internet, and network environments. Documents solutions, develops training materials, collaborates with R&D and Product Management, and supports customers and partners globally. Requires rotating shifts, weekend work, and possible on-call coverage in a hybrid Pune-based role.

Lead customer workshops to design agentic AI flows for manufacturing value chains, architect integrated ERP and enterprise data solutions, prototype and build with engineering teams, run UAT and drive production adoption and continuous improvement.

Design, implement, and maintain scalable cloud-native microservices and web features. Lead architecture, optimize performance, mentor engineers, collaborate with Product/QA/DevOps, and apply DevOps, containerization, and observability best practices for a SaaS manufacturing platform.

Lead customer workshops to design agentic AI solutions for manufacturing value chains, convert requirements into agent flows, architect integrations with ERPs and enterprise systems, prototype and build with offshore engineering, run UAT, drive go-live, and capture reusable accelerators to measure post-launch value.

Lead multiple engineering teams and managers delivering cloud-native, AI-enabled enterprise SaaS products for manufacturing and supply chain domains. Set technical direction across AWS and microservices platforms, guide architecture and system design, drive Agile execution, own delivery commitments and engineering KPIs, and partner with Product, Architecture, Security, and DevOps. Develop engineering leaders, strengthen talent pipelines, and ensure reliability, scalability, quality, and continuous improvement.

Lead SDET responsible for designing, building, and maintaining scalable test frameworks and automation across mobile, web, API, and backend layers. Execute shift-left practices, integrate tests into CI/CD, validate non-functional requirements, mentor engineers, run validation sessions, and deliver quality metrics to improve reliability, performance, and developer experience.

Own customer retention, renewals, satisfaction, adoption, and growth for QAD SaaS customers. Develop and deliver customer journey artifacts, track interactions in Salesforce, monitor customer changes, increase product utilization, and make customers referenceable. Partner globally with sales executives on escalations, events, procurement, deal execution, and expansion opportunities. The role is fully remote in the US with occasional international travel.

Lead IT Service Management and AWS cloud operations for enterprise SaaS: incident command (P0-P2), RCA, SLA enforcement, MSP governance, change advisory, release coordination, and cloud FinOps to ensure secure, highly available infrastructure and excellent customer experience.

Own customer retention, adoption, satisfaction, renewals, and growth for QAD’s SaaS customers. Develop and maintain customer journey materials, track interactions in Salesforce, monitor customer changes and product utilization, and identify expansion opportunities. Partner with global sales executives on escalations, events, procurement, deal execution, and new leads. Build customer relationships, promote references, analyze data, and support cross-functional collaboration. The role is fully remote in the U.S. with occasional international travel.

Owns customer retention, adoption, satisfaction, renewals, and growth for QAD’s SaaS customers. Develops customer journey artifacts, tracks interactions in Salesforce, monitors account changes and product utilization, and drives customers toward referenceability. Partners with global sales executives on escalations, opportunities, procurement, and deal execution. The role requires analytical decision-making, cross-functional collaboration, client relationship management, and occasional international travel.