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Own end-to-end analytics solutions for Vay’s operations and mobility teams, including SQL/dbt data modeling, BI dashboards, alerts, KPI definition, and actionable insights. Improve fleet readiness, maintenance, charging, vehicle positioning, customer experience, and operational efficiency. Partner with operational and product leaders, collaborate with Data Science, and build scalable data foundations using cloud warehouses and modern data tooling.

Handles inbound customer contacts by phone, email, and chat; resolves booking, billing, app, and vehicle-access issues; documents interactions in CRM systems; follows escalation procedures; meets support KPIs; and identifies recurring issues for process improvement. The role is onsite in Las Vegas and includes shift work and weekends.

Own Vay’s social media and content strategy across Instagram, TikTok, YouTube Shorts, and other channels. Develop the content calendar, voice, visual identity, and growth targets while personally shooting, editing, designing, and writing short-form content. Manage community engagement, measure organic acquisition performance, and support company-wide video production and creative quality. The role includes on-site content creation with Vay’s Las Vegas vehicle fleet.

As a Senior Software Engineer in Connectivity, you will develop and optimize the networking systems for remote driving, focusing on performance and reliability.

Design, build, and maintain scalable Golang-based backend services, real-time APIs, and cloud infrastructure. Collaborate cross-functionally to own fleet management, dispatch, payments, and platform reliability, driving CI/CD, monitoring, and event-driven architectures for high-availability systems.

Lead and scale Vay's frontline customer support as a core operational function: manage agents and claims, own support tooling and AI-driven automation, enforce SLAs and QA, surface product feedback to Product/Engineering, and drive process improvements and reporting across CSAT, NPS, and claims.

The Operational Safety Engineer will own and evolve the safety framework for remote driving operations, define safety KPIs, lead investigations, and ensure safety principles are integrated into operations.