Ever imagined saying, “I helped launch the future of transportation”?
We’re rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets.
We’re live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab. Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you’ll feel right at home here.
Curious to experience Vay yourself? Use the code VAYCANDIDATE for $10 off your first trip in Las Vegas! Download the "Vay" app from the Apple or Google Play store & off you go!
What’s happening at Vay- First to roll out vehicles in both Europe and the USA on public roads without a human being inside & currently the 2nd largest commercial, driverless car fleet in the Western World.
- We've partnered with Kodiak to bring remote-driving technology to autonomous trucks in the US, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US.
- We’ve completed 10’s of thousands of trips so far and are busy multiplying our Las Vegas fleet just to meet demand!
- ...And soon we’ll be expanding across the US & Europe 🚀
As a Customer Support Representative, you'll be the voice of the world's first commercial remote driving service working closely with Operations and Product, your feedback will shape how the service improves handling customer contacts across every channel and making sure every interaction reflects the quality and care Vay is built on.
What you’ll be driving- Handle inbound customer contacts (calls, email, chat)
- Resolve issues related to bookings, billing, app usage, and vehicle access
- Log and document all interactions accurately in our CRM
- Follow escalation protocols for technical or operational issues
- Meet or exceed KPIs including CSAT, FCR, and AHT
- Flag recurring issues and contribute to process improvements
- 3+ years of customer-facing experience in support (ride-hailing, mobility, car rental, banking, or similar preferred)
- Clear and empathetic communicator, written and verbal
- Comfortable working in a fast-paced, evolving environment with shifting priorities
- Able to follow escalation processes consistently and document interactions accurately
- Comfortable using digital tools - CRM and ticketing systems (Zendesk, Freshdesk, or similar)
- Must be able to work on-site in Las Vegas, including shift work and weekends
💪A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.
🌍 Huge scope for impact in a fast paced environment
🎫 401(k) programme
🏥 Health, Dental & Vision Insurance
🚗 All Vay team members receive 30% off their Vay rides
🏋️♂️ Wellness Hub free gym access & wellness app subscriptions
🛍️ Exclusive external discounts
🎊 Regular team events throughout the year
For more information on Vay’s physical demands, working environments and safety requirements, you can review this link. We’ll also cover anything specific to this role during the first interview.
We’d love to stay connected for future opportunities, so feel free to include your LinkedIn profile when you apply.
We welcome applications from all backgrounds and experiences. If you’re excited about shaping something truly groundbreaking, we’d be happy to hear from you.
Skills Required
- 3+ years of customer-facing support experience
- Clear and empathetic written and verbal communication
- Ability to work in a fast-paced environment with shifting priorities
- Ability to consistently follow escalation processes and accurately document interactions
- Comfort using digital tools, CRM systems, and ticketing systems such as Zendesk or Freshdesk
- Ability to work onsite in Las Vegas
- Availability for shift work and weekends
- Experience in ride-hailing, mobility, car rental, banking, or a similar industry
What We Do
Vay's first commercial service is now live in Las Vegas, Nevada: By-minute rental cars. Delivered driverless. Vay is the first company to drive a car without a person inside on public streets in Europe and the US, enabled by teledriving (e.g. remote driving) technology. Vay aims to launch a sustainable, affordable, door-to-door mobility service with remotely driven ("teledriven") cars: Teledrivers bring an electric car to the customer and pick it up after the journey is completed, eliminating the time-consuming search for a parking spot for the customer. While in the car, the customers drive themselves. Vay sees teledriving as an alternative approach to autonomous driving and aims to gradually introduce autonomous functions in its system based on high-quality teledrive data. Vay was founded in Berlin in 2018 by Thomas von der Ohe, Fabrizio Scelsi and Bogdan Djukic. Vay's team of 150+ people combines the best of two worlds - software & product experience from Silicon Valley and automotive hardware & safety engineering from Europe. The company has offices in Berlin and Hamburg, Germany, as well as in Las Vegas, USA. Vay raised a USD 95m Series B funding round. Get the Vay app here: https://apps.apple.com/us/app/vay-rent-cars-by-the-minute/id6466818242 Apply to work for Vay in 30 seconds here: https://vayio.typeform.com/apply
