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Lead and manage a payroll support team covering EMEA and US, own SLAs/KPIs and escalation paths, resolve complex payroll queries, improve root causes and knowledge base, manage Salesforce/Zendesk workflows and reporting, and hire/coach support specialists.

Manage a named enterprise account portfolio to drive adoption, retention, and expansion of Multiplier's global HR SaaS. Build trusted relationships, provide consultative solutions and best practices, coordinate cross-functional teams, surface product feedback, and identify growth opportunities to meet revenue and customer success goals.

Provide on-site office and front-desk management, events planning, document and courier handling, vendor and landlord liaison, and cross-functional administrative support to ensure smooth, secure, and compliant operations for the Singapore office.

Lead full‑stack product development from design to launch. Own architecture, write scalable frontend and backend code, collaborate with product and design, mentor peers, and ensure high quality releases through testing and cross‑functional planning.

Lead payroll QA across APAC by building and running QA controls: pre- and post-payroll checks, variance analysis, vendor governance, compliance validation, reconciliations, root-cause analysis, KPI reporting, and continual SOP improvements.

Lead design and operation of a payroll QA control framework across EMEA: perform pre- and post-payroll checks, variance analysis, reconciliations, vendor performance governance, RCA and CAPA, compliance validation, KPI reporting, and continuous improvement to minimize payroll errors and ensure statutory compliance.

Own day-to-day US benefits operations: manage Employee Navigator and bswift configurations, enrollment and EDI feeds, carrier and broker relationships, reconcile invoices, ensure ACA/ERISA/COBRA/HIPAA compliance, support EOR benefits delivery, and build scalable SOPs and controls for open enrollment and audits.

Manage multi-country payroll operations with EOR partners, ensure timely and compliant payroll execution, handle client and employee queries, implement process improvements, maintain legislative compliance, and prepare payroll reports for senior management.

Lead end-to-end accounts payable operations, manage an AP team, ensure accurate and timely vendor and payroll payments (India timezone), reconcile AP with the general ledger, maintain records, liaise with banks and vendors, support audits, and improve processes using NetSuite.

Lead Canada payroll processing to ensure timely, accurate payroll and compliance. Provide technical support, manage multiple payroll cycles, collaborate with HR/Finance/Operations, build stakeholder relationships, resolve payroll issues, stay current on labor laws, and report insights to leadership.