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Provides administrative and operational support to the sales team, managing proposals, quotes, statements of work, contracts, approvals, client signatures, CRM records, pipeline tracking, forecasting, reporting, and meeting coordination. The role supports RFQ responses and Microsoft-funded engagements while ensuring accurate documentation, timely follow-up, and a strong client experience.

Provide client-facing end-user and application support for Microsoft cloud environments. Resolve incidents and service requests within SLAs, reproduce and document issues, transition new systems into support, develop SharePoint Framework, SharePoint, and Azure components, review peer code, manage a development-support backlog, create technical and user documentation, and deliver training to clients and internal teams.

Lead and support Microsoft 365 adoption and change management projects: assess impacts, design change strategies, create training and communications, deliver training and launch support, engage stakeholders, measure adoption effectiveness, and contribute to internal practices and marketing events.

Manage and grow a client portfolio through cross-selling and upselling Microsoft-based solutions. Build trusted client relationships, develop account plans, maintain a sales pipeline, close deals, and collaborate with delivery teams to ensure successful implementation and client satisfaction.

Manage and grow a client portfolio through cross-selling and upselling, build trusted client relationships, develop account plans and sales pipelines, close deals, articulate Microsoft-based solutions, and collaborate with delivery teams to drive client satisfaction and results.