Help our customers get the most out of Microsoft 365!
Do you love to help people solve problems? To make sure that critical business tools run smoothly? To proactively engage with clients, and help them to understand how they can work more productively with technology? To shape the roadmap for tech within large organisations?
Our managed services team help the biggest organisations in our region to get the most out of the latest Microsoft modern work technologies. We support clients using Microsoft Viva, Office 365, SharePoint Online, Teams, Power Platform and Copilot - with a range of reactive and proactive support offerings.
Our team work hand in hand with our experienced consultants and our talented team of developers in Australia, NZ, Japan and SE Asia to fix problems, improve resiliency, deliver training, provide advice, and build solutions.
Engage Squared is an award-winning, fast-growing company that believes in great workplace culture and investing in our people. We hire great people, work on interesting projects with amazing customers, and invest in our team; and we've just been named Microsoft's global Partner of the Year for Employee Experience (and their Australian Partner of the Year last year), and one of the best places to work in the Australian tech industry in the Australian Financial Review's BOSS Best Places to Work list.
As a Microsoft Specialist Solutions Partner, we specialise in creating modern workplaces with Microsoft technologies; helping organisations to work better, together, faster. Our vision is to create a world where every employee has access to the tools, knowledge, and information that they need to enjoy work. Using modern work technologies, we can free employees from the friction of inefficient business processes, and fill gaps in knowledge or support from their team, leaders, and leadership, so that they are empowered to be productive.
We have offices across Australia, NZ, Japan, and Indonesia. This role is open to anyone located in the Philippines.
We pride ourselves on being a fun, innovative and collaborative organisation that practices what we preach and delivers great customer results.
Job description
The Role
In this role you will be responsible for providing technical support to the managed services team, along with developing client solutions,
monitoring, responding to and proactively engaging with our managed services clients.
This role is quite varied, with a mix of different tasks throughout the week.
A typical week may include:
- Speaking to clients to reproduce their problem, document the behaviour that they expect and discuss potential changes
- Responding to incoming requests within defined SLAs through our ticketing system
- Working with our project teams to take on support for a new system
- Building a new solution using continuous improvement hours
- Reviewing other developers code or being an escalation for any difficult issues that need assistance.
Key Responsibilities
Must have:
- Strong written and verbal English skills
- At least two years of experience working within a managed services or technical support team
- Excellent written and verbal communication skills to keep clients and internal stakeholders up to date, to keep tickets updated, and to ensure your work is well documented
- Problem solving skills
- Time management and prioritisation skills
- Ability to work from own initiative and within a team environment
- Self-motivated and driven to achieve professional success in a challenging but exciting environment
- Ability to manage workload and time according to set deadlines to ensure SLAs are met
- Supporting development teams throughout the delivery of software development for our managed services clients
- Peer reviewing code submitted by the managed services team
- Owning your own backlog of development support tasks - including the development of SPFx, SharePoint and Azure based components
- Leading the production of technical and user documentation
- Providing technical training to both internal and external client
Desirable:
- Experience across Microsoft platforms, including SharePoint, Microsoft Teams, Azure, Power Platform and the broader Microsoft 365 platform
- Experience with front-end web technologies is a plus! Including JavaScript, TypeScript, React, Bootstrap, jQuery, SASS, PowerShell
- Experience developing web-services and integration with 3rd party web-services
- Experience with Test Driven Development, utilising unit testing and continuous integration and deployment
We value inclusivity and diversity at Engage Squared. Research shows candidates from neurodiverse and underrepresented backgrounds often only apply for roles if they meet all the criteria.
We like to make our hiring decisions based on a combination of aptitude and passion, not just experience, so if you’re keen to apply and need reasonable adjustments please let us know. We also encourage you to let us know the pronouns you use at any point during the recruitment process.
Skills Required
- At least two years of experience working within a managed services or technical support team
- Strong written and verbal English skills
- Excellent written and verbal communication skills
- Problem-solving skills
- Time management and prioritization skills
- Ability to work independently and within a team environment
- Ability to manage workload and meet deadlines and SLAs
- Experience supporting development teams during software delivery
- Experience peer reviewing code
- Experience developing SPFx, SharePoint, and Azure-based components
- Ability to produce technical and user documentation
- Ability to provide technical training to internal and external clients
- At least one year of experience specifically working with Microsoft 365 technologies
- Microsoft technology certifications, such as MS-900, and ITIL 4 Foundation certification
What We Do
Engage Squared is on a mission to empower employees to enjoy work more - using Microsoft tools to make work more productive, collaborative and connected. We work with large organisations to empower teams and individuals to use new technology to work productively (by migrating to O365, undertaking adoption and change management campaigns and / or configuring information and records management solutions), to help their leaders connect with their staff (by developing powerful new Intranets and digital workplaces built on modern SharePoint, and by rolling out Yammer), and to tailor Office 365 workloads to boost productivity (using all of the Microsoft 365 suite, including PowerApps and Power Automate). Our values lie in our tenacity, sincerity, creativity, and agility, working alongside you in deploying the most beautiful modern intranets and Microsoft solutions to suit your company's needs. We work closely with our customers on user experience design, solution development, technology change and successful digital adoption.
