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The Staff Software Engineer will lead web and backend development, focusing on API design, technical strategy, and team collaboration to enhance the CommSec platform.

Provides hands-on technical leadership across multiple teams, designing and operating secure, scalable cloud-native applications. Leads full-stack development with C#/.NET and Next.js/React, shapes architecture, establishes engineering standards, improves testing and observability, mentors engineers, and resolves complex production issues. Requires deep AWS or Azure expertise, infrastructure as code, distributed systems, DevSecOps, security controls, and advanced troubleshooting skills.

Leads hands-on engineering for AI-enabled operational risk platforms using .NET, Python, AWS, microservices, APIs, and agentic AI. Designs scalable architectures, writes production code, mentors engineers, establishes CI/CD and GitOps practices, and improves testing, observability, reliability, security, and compliance. Partners with product, data science, and platform teams to evolve MVP solutions into enterprise-grade systems while integrating event streams and producer-led data products.

Investigate and resolve internal and external customer complaints across banking, lending, collections, scams, disputes, and digital platforms. Customer Relations Specialists handle complex internal complaints, while Managers manage escalated AFCA matters, prepare submissions, and engage stakeholders. Both roles require fair decision-making, negotiation, customer advocacy, risk awareness, and continuous improvement to enhance processes, products, controls, and customer outcomes.

Responsibilities are not specified in the posting. This is a Senior Software Engineer role at Commonwealth Bank Group. Current employees must apply via Sidekick. Contact HR Direct for accessibility support.

Design and deliver secure, scalable full-stack solutions for Group Security. Lead architecture, DevSecOps, automation, CI/CD, cloud security on AWS, front-end platform using React/Next.js, mentor engineers, run PoCs, and integrate AI/LLM capabilities to improve security and productivity.

Lead design and delivery of enterprise AI platform capabilities for Lending: migrate workloads to AWS/EKS, implement IaC, observability, security, and governance, embed ML services, ensure production-grade reliability, and mentor offshore engineering teams.

Lead a squad of 3–5 engineers while remaining hands-on with full-stack development, architecture, coding, code reviews, reliability, and production delivery. Partner with Product and Design to build secure, scalable home lending platforms. Own the software lifecycle, promote CI/CD, DevOps, observability, automated testing, AI-assisted development, and continuous improvement. Influence engineering strategy, technical standards, platform sustainability, and capability uplift across the broader engineering organization.

Leads the end-to-end performance of a customer service operations portfolio in a regulated banking environment. Oversees frontline leaders, customer service, productivity, quality, risk, people development, operational controls, complaints, incident response, and process improvement. Uses performance data to identify root causes and drive measurable improvements, while influencing business, risk, product, technology, and geographically dispersed stakeholders. Supports 24/7 operations and future technology adoption.

Lead development and integration of generative AI solutions and AI agents to automate engineering tasks. Design, build, and operate production-grade GenAI systems (LLMs, RAG, agent workflows), establish governance and quality standards, support platform reliability, and guide teams in adopting AI-enhanced practices.