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Provide Level 3 AV engineering support including escalated incident management, advanced troubleshooting of audio/video routing, matrix switchers, HDBaseT, EDID/HDCP, Dante networks, AV control systems, USB integrations, and cross-functional collaboration with Networking, Security, and OEM vendors to restore service and manage RMAs.

The IT Support Specialist III will assist in resolving technical issues, mentor junior team members, and handle user requests effectively. Responsibilities include troubleshooting, installing PCs, and maintaining customer service orientation.

The IT Support Specialist III resolves technical problems, supports end users, manages help requests, and mentors junior team members. Responsibilities include troubleshooting, installing hardware, and ensuring customer satisfaction.

Maintain and support global production and corporate network infrastructure (edge, backbone, datacenter, POP, CDN). Install, configure, and troubleshoot routers, switches, firewalls, VPNs, and related services. Perform maintenance/upgrades, work with ISPs/vendors, assist with hardware/software issues, and respond to incidents and outages.

Design, develop, and maintain scalable backend services (Python, Node.js) and frontend apps (React, TypeScript). Implement cloud infrastructure with AWS and Terraform, deploy microservices/serverless architectures, build APIs, ensure security and code quality via CI/CD and automated testing, optimize performance, and collaborate across teams. Support BigQuery self-service data products and document best practices.

Manage and coordinate IT-related projects end-to-end, maintain project plans and schedules, monitor ticketing systems, produce reports and dashboards, facilitate stakeholder meetings, train colleagues, identify issues and process improvements, and collaborate with regional teams and project managers to deliver actionable insights and ensure proper ticket/resolution assignment.

Provide L2 advanced support and escalation for enterprise server and network infrastructure. Troubleshoot Dell PowerEdge and Cisco equipment using iDRAC/Redfish and CLI, perform firmware and IOS/NX-OS updates, manage hardware break/fix and vendor coordination, run network health audits, enhance monitoring with SREs, mentor L1 engineers, maintain runbooks and diagrams, participate in post-mortems, and provide 24x7 on-call support for production systems.

Provide advanced L2 support for enterprise server and network infrastructure: troubleshoot Dell PowerEdge and Cisco devices, perform firmware/BIOS updates, manage hardware break/fix, improve monitoring and alerting, mentor L1 engineers, maintain runbooks/diagrams, participate in change management and post-mortems, and provide 24x7 on-call support in a global environment.

Senior data analyst responsible for statistical modeling, EDA, forecasting, building complex reports and visualizations, assembling large datasets, troubleshooting data issues, performing QA, and improving data systems and forecasting techniques.

Manage and coordinate data center projects from initiation to delivery, including asset/material management, scheduling, progress tracking, ticketing oversight, reporting, stakeholder communication, risk identification/escalation, process improvement, and collaboration with regional teams and SDMs to deliver projects on time and within budget.