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Monitor and triage alerts, conduct initial incident investigations, escalate confirmed threats, update runbooks, and coordinate cross-functional incident responses. The role handles data center infrastructure emergencies involving power and cooling systems, uses BMS and DCIM monitoring tools, executes emergency procedures, coordinates vendors, performs forensic analysis, documents incidents, communicates with executives, and mentors junior analysts.

Leads end-to-end deployment of data center network fabric programs across multiple sites. Owns portfolio roadmaps, intake, readiness gates, integrated schedules, hardware and material planning, risk and dependency management, change control, stakeholder alignment, executive reporting, and operational handoff. The role coordinates engineering, supply chain, construction, logistics, vendors, field teams, and operations while improving deployment processes through automation, standardization, dashboards, and reusable playbooks.

Manages return merchandise authorization cases from intake through resolution, monitors fulfillment, backlog, shortages, and shipments, and provides customer status updates. Coordinates with account, supply chain, manufacturing, logistics, and quality teams to resolve issues and meet SLAs. Produces operational reports, analyzes performance metrics, supports backlog prioritization and inventory allocation, drives process improvements, and escalates high-risk customer issues.

Leads and personally executes cloud infrastructure, DevOps, deployment, security, and platform engineering across GCP-hosted and customer environments. Designs and operates GKE, networking, identity, secrets, CI/CD, Terraform automation, observability, and AI/ML infrastructure. Owns customer deployments, security evidence, incident response, cost management, reliability, and platform hardening. Mentors infrastructure engineers, establishes standards, evaluates new cloud services, and partners with customer security and engineering teams.

Owns end-to-end master-data onboarding for new products, including material creation, tiering, identifier validation, parent-child regional variants, approvals, catalogue readiness, and product retirement. Manages supplier price-file verification and purchase information records across plants and countries. Investigates duplicates, resolves defects, tracks pipeline bottlenecks, escalates approval blockers, and supports automation. Reviews and coaches Level I analysts while ensuring pricing, data quality, and service-level accuracy.

Installs, configures, maintains, and troubleshoots network infrastructure including routers, switches, firewalls, VPN endpoints, servers, and CDN environments. Performs upgrades, resolves outages and hardware or software issues, supports production and corporate networks, and coordinates with ISPs and vendors on traffic, incidents, repairs, and network performance. Works independently on moderately scoped problems while maintaining accuracy and effective internal and external relationships.

Leads fully onsite field services and desktop support across office and factory environments. Provides hands-on break/fix support, deployments, escalations, endpoint troubleshooting, printer and A/V support, ticket queue management, incident response, root-cause analysis, documentation, and issue prevention. Oversees site desktop operations while maintaining SOPs, runbooks, and knowledge articles.

Monitor infrastructure, alerts, and observability platforms; triage incidents; investigate server and service issues; support root-cause analysis, change monitoring, incident recovery, and post-incident reviews. Maintain incident records, SOPs, MOPs, runbooks, and operational reports. Coordinate with infrastructure and regional operations teams, manage handovers, escalate risks, support change windows, and participate in shift coverage and on-call rotations.

Defines end-to-end architecture for custom applications, automations, dashboards, data pipelines, Power Platform solutions, and AI-enabled workflows. Governs architecture standards, build-versus-buy decisions, secure coding, secrets management, and regulated GxP SDLC controls. Collaborates with stakeholders, translates business needs into technical models, supports architecture governance, and mentors developers and engineers.

Plans and coordinates large-scale data center builds, retrofits, and AI implementations from initiation through delivery. Manages cross-functional network deployment projects, requirements, schedules, milestones, assets, resources, vendors, risks, documentation, change control, and budgets. Partners with engineering, technical, procurement, and client teams; tracks KPIs and provides executive updates. Supports process improvements, post-project evaluations, and on-time delivery across multiple concurrent projects.